Technical Support Engineer- SCCM

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This role is flexible in that you can work up to 50% from home.

Microsoft's Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences across Microsoft products and services. CE&S is responsible for all post-sales services, including consulting, customer success, and support across Microsoft's portfolio.

Within CE&S, the Customer Service & Support (CSS) organization builds trust by delivering a seamless support experience. CSS is powered by Microsoft's AI technology to help customers resolve issues quickly and securely, enabling more value from their Microsoft investments. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues, and develop your problem-solving, collaboration and technical proficiency.

Location note: the role is based in Sydney; Australian citizenship is preferred.

Language skills: Korean, Japanese or Chinese/Mandarin preferred. The role requires ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check, on hire/transfer and every two years thereafter.

Salary and other listings shown are provided for context and may vary by location and role.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• Proficiency development: You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 2+ years experience in a customer-facing role (internal and/or external).
• 2+ years experience on technical projects.

Core Skills MECM Include

• Experience in Microsoft Configuration Manager (current branch and previous versions) and preferred Microsoft Intune.
• Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
• Knowledge and advanced troubleshooting with Microsoft MECM/SCCM.
• Task sequence creation and troubleshooting for OSD.
• Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting.
• Application deployment, packaging and content transfer via MECM and troubleshooting.
• Co-management implementation and troubleshooting.
• MECM Role implementation and troubleshooting.
• SCCM Client health monitoring and troubleshooting.
• Operating Systems Concepts – Active Directory, Security, OS Internals.
• Networking concepts – DNS, DHCP, protocols, devices.
• IIS Concepts – Configuration, Architecture, SSL and Kerberos.
• Strong experience in Windows Server 2012 R2, 2016, 2019 & 2022.
• Enhanced HTTP & HTTPS MECM configuration.
• Tools – Netmon, Perfmon, Procmon, SQL Profiler.
• Basic SQL Server Administration concepts.

Security and compliance: Ability to meet security screening requirements. Australian citizenship preferred, role based in Sydney.

EEO Statement

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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