Business Analyst Remediation

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Title: Business Analyst Remediation

Location: Australia  || Hybrid

Job Type: Full Time || Permanent

Job Description

Get To Know Us:

SS&C GIDS provides information processing and computer software services and products.  The Company's operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more

Please note that this role can be based in Parramatta, Sydney, Melbourne, Wollongong or Hobart

What You Will Get to Do:

This role contributes to the successful remediation of incidents across the Workplace Super business value chain and involves executing business analysis activities in line with defined methodologies and frameworks across several incidents simultaneously. The role requires the Business Analyst to collaborate with the Remediation Team, Project Manager, Product Owners and numerous delivery partner, stakeholders across the business, in understanding the incident and planning its rectification / remediation.

The Business Analyst will work in a team of Business Analysts, Senior Business Analysts and Project Managers to ensure clients impacted by remediation incidents are reinstated to a position where they are in as good of a position as (if not better than) they would have been had the event not occurred.

• Collaborating with Project Managers, Business Analysts and Product Owners to understand what went wrong.
• Collating requirements to identify and remediate impacted clients (product rules).
• Engaging with internal data asset owners to procure source data.
• Manipulating and analysing complex data from disparate sources.
• Providing meaningful data, insights and recommendations to Senior Business Analysts, Project Managers and Remediation Incident Managers to enable decision making.
• Ensuring quality and auditability of outputs through testing, peer review and process documentation.
• Providing input to developing tools and techniques to optimise remediation processes.

What You Will Bring:

• Practical understanding and proven experience in the end-to-end event remediation lifecycle
• Intermediate level working knowledge of super registry systems and processes
• Working knowledge of contemporary business analysis methodologies, practices, techniques, and tools.
• Domain knowledge of corporate/retail super, pensions and group insurance: products, business processes.
• Capability to extract, manipulate and analyse data to meet requirements, infer insights and form recommendations for the business
• Demonstrated ability to communicate very clearly (both written and verbal) with stakeholders of varying technical knowledge across the business
• 3+ years' experience in Business Analyst role (remediation preferred)
• Experience working in large financial service organisations (i.e., superannuation, investments, insurance) is preferred.
• Advanced proficiency in Microsoft Office suite of application
• IT, Commerce or Finance related degree OR prior experience in a large-scale client remediation program
• RG146 (Superannuation) compliance – Desirable
• Business analysis certification (e.g. IIBA or PMI, PMBOK) – Desirable

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.