customer service specialist ii

5 days ago

Central Coast Council, Australia TE Connectivity Corporation Full time
Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

Job Responsibilities
  • Manage incoming customer orders, phone and email enquiries relating to price, delivery and product selection
  • Respond to customer technical enquiries with information provided from Hub TSE's and/or Product Management
  • Update key accounts with regular open order status reports.
  • Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.
  • Identify new business opportunities and engage with relevant team members to close opportunities.
  • Help clients identify additional needs from our product portfolio.
  • Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.
  • Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.
  • Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.
  • Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.
  • Attend the meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.
  • Undertake other duties as required from time to time by the Sales Operations Manager
  • Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.
  • Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.
  • Follow all TE's internal procedures and policies.
  • At all times act in the best interest of both internal and external customers
  • Support CSS other team members as required.
  • Ensure all relevant sales documentation is filed accurately to align with TE CRD Order Management Policy.
  • Ensure customer returns (RMA's) are managed from initial enquiry through to credit issue.
  • Ensure adequate notice of absence is provided to allow coverage of the role.
Job Requirements
  • Secondary Education Level.
  • High proficiency with SAP Microsoft & MRP applications
  • Ability to organise self and manage multiple tasks.
  • Previous Customer Service / Sales experience essential.
  • The ability to adapt to different types of customers
  • Manage high workload with quick accurate responses to customer inquiries
  • Be able to communicate confidently and effectively.
  • Work as part of a close Customer Service team to provide an Exceptional Customer Experience.
Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location:
Warnervale, NSW, AU, 2259

City: Warnervale

State: NSW

Country/Region: AU

Travel: None

Requisition ID: 140960

Alternative Locations:

Function: Customer Service

Job Segment: Logistics, Supply Chain, ERP, Web Design, Operations, Customer Service, Creative, Technology


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