Customer Service Specialist Ii

5 days ago

Central Coast, Australia Te Connectivity Full time

Ensures that customer issues and concerns are answered efficiently and effectively.

**Responsibilities**:

- Respond to customer technical enquiries with information provided from Hub TSE's and/or Product Management
- Update key accounts with regular open order status reports.
- Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.
- Identify new business opportunities and engage with relevant team members to close opportunities.
- Help clients identify additional needs from our product portfolio.
- Review the Daily Booking Reports - Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.
- Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.
- Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.
- Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.
- Attend the meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.
- Undertake other duties as required from time to time by the Sales Operations Manager
- Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.
- Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.
- Follow all TE's internal procedures and policies.
- At all times act in the best interest of both internal and external customers
- Support CSS other team members as required.
- Ensure all relevant sales documentation is filed accurately to align with TE CRD Order Management Policy.
- Ensure customer returns (RMA's) are managed from initial enquiry through to credit issue.
- Ensure adequate notice of absence is provided to allow coverage of the role.

**Job Requirements**:

- Secondary Education Level.
- Ability to organise self and manage multiple tasks.
- Previous Customer Service / Sales experience essential.
- The ability to adapt to different types of customers
- Manage high workload with quick accurate responses to customer inquiries
- Be able to communicate confidently and effectively.
- Work as part of a close Customer Service team to provide an Exceptional Customer Experience.

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

  • Customer Service Manager

    2 weeks ago

    South West Coast VIC, Australia Stage II pty ltd Full time $90,000 - $120,000 per year

    About The Role:Are you ready to lead, own and continue to build a high-performance team in a role where you can enhance the experience of our +500 fashion wholesale customers across Australia and provide administrative support to our national sales team?Join us at The Stage II Group, where your collaboration with other departments will be key as you stay...

  • customer service specialist ii

    5 days ago

    Central Coast Council, Australia TE Connectivity Corporation Full time

    Job OverviewEnsures that customer issues and concerns are answered efficiently and effectively.Job ResponsibilitiesManage incoming customer orders, phone and email enquiries relating to price, delivery and product selectionRespond to customer technical enquiries with information provided from Hub TSE's and/or Product ManagementUpdate key accounts with...

  • Customer Service Specialist

    5 days ago

    Central Coast, Australia beBeeCustomerService Full time $50,000 - $80,000

    About the RoleWe are seeking passionate and dedicated individuals to join our team as customer service specialists. As a customer service specialist, you will work collaboratively with our team to ensure exceptional customer service is consistently delivered.You will be responsible for resolving customer queries and concerns in a timely and professional...

  • Customer Service Specialist

    1 week ago

    Central Coast, Australia beBeeCustomerService Full time $54,000 - $63,000

    We are seeking a highly skilled Customer Service Specialist to join our retail team. This role is an exciting opportunity to provide exceptional customer service and contribute to the success of our store.Key Responsibilities:Deliver high levels of accuracy when handling customer transactions, including actioning clubcard rewards.Ensure the safe handling of...

  • Customer Service Representative

    2 weeks ago

    Central Coast, Australia beBeeCustomerService Full time $40,000 - $60,000

    Customer Service SpecialistWe are seeking a highly motivated and results-driven Customer Service Specialist to join our team. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences.This is an exciting opportunity for someone who is passionate about providing outstanding service and has a...

  • Exceptional Customer Service Representative

    1 week ago

    Central Coast, Australia beBeeCommunication Full time $58,000 - $95,000

    Customer Service SpecialistWe are seeking a dedicated professional to join our team as a customer service specialist. This individual will work closely with customers to understand their needs and provide personalized solutions.The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work independently. A valid...

  • Sushi Maker and Customer Service Specialist

    2 weeks ago

    Central Coast, Australia beBeeService Full time $36,000 - $45,000

    Sushi Maker and Customer Service SpecialistWe are seeking a skilled individual to create delicious sushi rolls, nigiri, and inari. The ideal candidate will be responsible for preparing sushi ingredients and assembling sushi rolls.Key Responsibilities:Prepare and assemble sushi ingredients and dishesCook hot foods to orderRequirements:No experience necessary,...

  • Customer Service Advisor

    2 weeks ago

    Central Coast, Australia Westpac Group Full time

    Join the St. George team in Tuggerah- Part-time role, 35 hours per week- Customer Service experience essential**How will I help?**We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. Your role of Customer Service...

  • Customer Engagement Specialist

    1 week ago

    Central Coast, Australia beBeeCustomer Full time $65,000 - $87,000

    Unlock Your Potential as a Customer Engagement SpecialistWe're seeking talented individuals to join our team as Customer Engagement Specialists. In this role, you will have the opportunity to build connections with new and existing customers, develop customized solutions for customers, and drive sales targets and KPIs.As a Customer Engagement Specialist, you...

  • Customer Service Specialist

    6 days ago

    Central Coast, Australia Te Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...