Customer Service Specialist Ii

4 days ago

Central Coast, Australia Te Connectivity Full time

Ensures that customer issues and concerns are answered efficiently and effectively.

**Responsibilities**:

- Respond to customer technical enquiries with information provided from Hub TSE's and/or Product Management
- Update key accounts with regular open order status reports.
- Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.
- Identify new business opportunities and engage with relevant team members to close opportunities.
- Help clients identify additional needs from our product portfolio.
- Review the Daily Booking Reports - Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.
- Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.
- Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.
- Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.
- Attend the meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.
- Undertake other duties as required from time to time by the Sales Operations Manager
- Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.
- Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.
- Follow all TE's internal procedures and policies.
- At all times act in the best interest of both internal and external customers
- Support CSS other team members as required.
- Ensure all relevant sales documentation is filed accurately to align with TE CRD Order Management Policy.
- Ensure customer returns (RMA's) are managed from initial enquiry through to credit issue.
- Ensure adequate notice of absence is provided to allow coverage of the role.

**Job Requirements**:

- Secondary Education Level.
- Ability to organise self and manage multiple tasks.
- Previous Customer Service / Sales experience essential.
- The ability to adapt to different types of customers
- Manage high workload with quick accurate responses to customer inquiries
- Be able to communicate confidently and effectively.
- Work as part of a close Customer Service team to provide an Exceptional Customer Experience.

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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