Relationship Manager

At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you're joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.

We are seeking a Relationship Manager, who is responsible for client retention achieved through the provision of exceptional customer service and relationship management. In addition, the incumbent will uncover new business and product upsell opportunities within the existing portfolio of clients by regularly conducting strategic customer reviews and ensuring that KPIs, including penetration targets, are met. The ideal candidate will be part of a supportive team who share a passion for quality, performance and overall customer satisfaction.

• Ensure retention of and optimal penetration into existing customer accounts.
• Drive profitable volume growth through effective ARP (Asset Replacement Plan) management, identification and delivery on volume growth and Product opportunities, including Telematics, Novated Leasing (Au), Accident Management, Tyres and Maintenance, and EV's.
• Developing and maintaining relationships within the existing client base through regular customer interactions and other marketing activity.
• Ensure quality Strategic Account Plans and Pricing Templates are in place for all strategic accounts and that progress against these plans is tracked and reviewed on an ongoing basis, including on time delivery of Strategic Reviews.
• Assist in the maintenance of sales activity metrics for control of sales activities and awareness of trends (Salesforce). Continually exploring initiatives to improve sales force effectiveness within the relationship management discipline.
• Work with colleagues from other departments including TPE, Strategic Consulting, Pricing, Risk, Accident Management, Vehicle Salary Packaging (Au) to maximise sales opportunities/penetration.
• Work closely with counterparts to ensure that all best practices are shared and implemented.
• Ensure compliance of service level agreements with customers, suppliers and internal stakeholders.

• Build customer and supplier network, representing Custom Fleet at industry events.
• Deliver best in class service to delight and retain existing and prospective customers demonstrated through improved NPS.
• Enhance our Environment, Social and Governance agenda to make a difference in sustainability, diversity & inclusion and satisfaction and safety.

• Relationship Management; track record of building and maintaining trusted customer relationships.
• Proven B2B Sales Success (preference in Fleet) including; Proposal development. Contracting; successful track record of developing proposals that address customers' specific needs, leveraging company resources as necessary to ensure contractual agreements are aligned to company and customer financial interests.
• Presentations; successfully developed and delivered formal sales presentations to customers on the features and benefits of company products).
• Financial Analysis & Acumen; has demonstrated economic benefits vs competition to stakeholders at C-Suite level of large public and private entities.
• Understanding of legal issues relating to various forms of domestic documentation required in operating and finance lease transactions.
• Project Management; Has successfully led efforts to plan, schedule, and determine the goals and requirements for specific sales initiatives. Has met commitments by planning and monitoring procedures for self or others. Has determined resource allocation to achieve optimal people/task match.
• Product Knowledge; Has pursued, developed, and applied knowledge of company products; has identified key points of differentiation and competitive advantage between company and competitor products by applying business, technical, industry, and competitor knowledge during the sales process.

• Bachelor's degree in business-related discipline or formal accounting qualification (preferred).
• Intermediate to Advanced proficiency in Microsoft PowerPoint, Word & Excel.

The successful candidate will portray the following:

• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instill trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

We offer industry leading 'Custom Perks' including:

• Annual performance bonus
• Take 5 program – potential to earn an extra week of annual leave
• Gender-neutral Parental Leave - 12 weeks paid entitlement
• Collaborative Hybrid work environment – 3 days in office
• Company funded social events
• Dress for your day policy
• Intersection – our Diversity Network
• Cultural Leave swap
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

Please submit your resume and cover letter by clicking 'Apply Now'.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don\'t meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We\'re passionate about building a diverse and inclusive team, and love hearing from people like you If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at or call our Customer Service Team on they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.