Customer Support Consultant

$76,217 - $84,571 per annum + 12.75% super

Join our Customer Support Team (CST) as a Customer Support Consultant (CSC) and play a pivotal role in empowering Queenslanders to navigate their financial affairs. As a CSC, you'll be the direct point of contact for our financial management customers and their support networks, providing vital support through inbound calls, preparing internal and external correspondence whilst also completing administrative tasks. Your primary focus will be to understand and fulfil the needs of customers requiring assistance with their finances, using your knowledge, empathy, and professionalism. Supporting staff in regional offices, you will be required to engage with both internal and external stakeholders to achieve customer-focused outcomes.

There are multiple permanent and temporary full-time and part-time opportunities available across multiple locations. Please download the Role Description for additional information.

About you

As a CSC, you\'ll be a compassionate professional with a strong customer focus and the ability to work effectively in a team. You\'re adept at multitasking in a fast-paced environment and possess excellent organisational skills. Handling complex and emotive situations with resilience and empathy, you\'re dedicated to providing outstanding service to the Queensland community.

To excel in this role, the following attributes will be your keys to success:

• Possess the ability to make quick evidence-based decisions
• Proactively committed to delivering high-quality customer service
• Possess a positive, empathetic attitude with a solution-focused approach
• Ability to maintain focus and optimism under pressure, ensuring steady performance
• Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation
• Meticulous attention to detail, thriving in the bustling environment of daily tasks
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing

Working with us means being part of a supportive team that values your well-being and professional growth. You\'ll have the opportunity to make a significant impact on the lives of our customers, helping them through challenging times with dignity and respect. We offer a nurturing work environment where your resilience and self-care are prioritised, ensuring you can thrive in this rewarding role.

How to apply

If you are interested in working with us, please provide the following information:

• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Complete the questionnaire on the Smart Jobs application form including responses to the following questions: (The questions are part of the questionnaire)
• Tell us about a challenging customer interaction you had. (100 words)
• Briefly describe your experience in a high volume customer service environment. (150 words)
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
• Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.