Key Account Manager

4 days ago

North Sydney Council, Australia IQVIA Full time
Overview

Key Account Manager (Contract) role at IQVIA – join the ANZ Key Account Management team.

Location: Hybrid – North Sydney NSW

Type: Short term contract ending May 2026 (approximately 6–7 months)

As a Key Account Manager, you will contribute to the sales efforts for IQVIA products and services within allocated accounts. Your main goals are to achieve assigned revenue targets and ensure high customer satisfaction. Collaboration with the client service team and internal IQVIA offering teams is essential to deliver comprehensive solutions. You will act as a trusted advisor, understanding and addressing clients' needs by proposing multiple fit-for-need solutions.

Responsibilities
  • Understands the key priorities of the client to achieve or exceed the assigned revenue and growth goals in assigned account(s) or sales territory.
  • Based on long-term relationship with the client, acts as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and service capabilities.
  • Anticipates clients' needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops and presents proposed solutions to client's complex business issues.
  • Identifies and leads the pursuit of targeted new business and contract expansion opportunities within assigned account(s).
  • Typically interfaces with marketing, market research, sales management and/or IT at the executive level in existing and prospective client(s).
  • Represents the company to the client and the client to the company in all sales-related activities.
  • Monitors client satisfaction with contracted deliverables and works with the sales management team and Client Service's management to achieve and maintain a high level of customer satisfaction.
  • Effectively manages renewals and subscriptions.
  • As required, may participate in contract renewal efforts on large contracts.
  • Mentors less experienced sales team members on selling, account management and negotiation skills.
  • Proactively works with global and regional account management in the pursuit of multi-country opportunities.
  • Takes a proactive role in contract strategy.
Qualifications and Skills
  • Bachelor's degree or equivalent with 3–5 years of proven Account Management experience.
  • Basic knowledge of IQVIA core products, customer account management, and familiarity with IQVIA information solutions/services portfolio is an advantage.
  • Exceptional communication and listening skills to effectively engage with clients and internal stakeholders.
  • Self-motivated and capable of working autonomously, taking ownership of tasks and projects.
  • Strong analytical and problem-solving skills, enabling data-driven decision-making.
  • Demonstrated strength in collaboration, fostering teamwork across departments.
  • Proficiency in Excel, data analysis, and process-driven work.
  • Business development experience and exceptional presentation skills to showcase solutions effectively.
  • Currently living in Australia with full-time, permanent working rights.
  • Interested in a short-term contract role (approximately 6–7 months).

If you meet the above qualifications and skill set and are interested in this position, apply with a current resume. If suitable, you will receive an email and text message from the Talent Acquisition team in ANZ to complete an online questionnaire assessment, followed by a discussion with the lead Recruiter.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence. Learn more at the official IQVIA jobs site.


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