Client Service Officer

1 day ago

Geelong, Victoria, Australia Audika Australia Pty Full time
Overview

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities
  • We are looking for a driven and passionate customer service individual, who loves to help people, to be a Clinic Co-Ordinator in Audika Hearing clinic in Corio on part-time basis (4 days per week - Monday to Thursday, 9am to 5pm).
  • This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
  • You will learn about all our products, services, our competitive advantages, and government funding programs. With these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.
Qualifications
  • Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
  • Experience working with an older demographic, preferred
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Flexibility and willingness around supporting other nearby Audika clinics
  • Higher School Certificate (HSC) or TAFE Qualification
  • Advanced computer literacy skills
What's in it for you
  • Permanent Part-Time role in an established global organisation
  • Performance incentives
  • Supportive hearing care team
  • Professional development through clear career path and professional training
  • MyRewards program – discounts to more than 300 retailers and services across Australia
  • Online Wellbeing centre – activities, workouts, meditations, nutritional and financial advice
  • Employee Assistance Program
  • Birthday and Christmas gifts
Our Values

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.


#J-18808-Ljbffr

  • Client Service Officer

    2 days ago

    Geelong, Victoria, Australia Audika Australia Pty Full time

    Overview Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over...

  • Delivering Client-Focused Services

    6 days ago

    Geelong, Victoria, Australia beBeeDiversity Full time $60,000 - $80,000

    Client Support Officer RoleThe Client Support Officer plays a vital role in bridging the gap between clients and The Orange Door services. This position demands exceptional interpersonal communication skills, enabling effective and inclusive responses to diverse client needs.Key Responsibilities:Support the team in delivering client-focused objectives...

  • Client Service Professional

    4 days ago

    Geelong, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

    Job TitleWe are seeking a meticulous and driven customer service professional to join our team on a part-time basis. If you are passionate about helping clients improve their hearing and quality of life, we encourage you to read further.This role is vital in contributing to clinic performance and enhancing our customers' experience. You will work closely...

  • Client Services Liaison

    2 days ago

    Geelong, Victoria, Australia beBeeCustomerService Full time $55,000 - $80,000

    Job OpportunityThis role offers the chance to act as the first point of contact for individuals accessing services.ResponsibilitiesSupport the team in achieving client-focused objectives.Prioritise tasks to deliver optimal service outcomes.Exercise advanced communication skills when responding to diverse presentations of client needs.Required Skills and...

  • Client Support Officer, Operations Team, The Orange Door, Barwon

    3 days ago

    Geelong, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time

    OverviewThe Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to...

  • Client Support Officer, Operations Team, The Orange Door, Barwon

    2 days ago

    Geelong, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time

    OverviewThe Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to...

  • Client Support Officer, Operations Team, The Orange Door, Barwon

    7 days ago

    Geelong, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time

    THE ROLEThe Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to...

  • Client Coordinator

    4 weeks ago

    Geelong, Victoria, Australia Prestige Inhome Care Full time

    Join Prestige Inhome Care as a Client CoordinatorAbout UsAt Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.About YouAre you ready to be the heartbeat of our care delivery? As a Client Coordinator, your mission is to ensure the most...

  • Client Coordinator

    4 weeks ago

    Geelong, Victoria, Australia Prestige Inhome Care Full time

    Join Prestige Inhome Care as a Client CoordinatorAbout UsAt Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.About YouAre you ready to be the heartbeat of our care delivery? As a Client Coordinator, your mission is to ensure the most...

  • Health Information Services Officer

    6 days ago

    Geelong, Victoria, Australia Healthe Care Full time

    Add expected salary to your profile for insightsHealth Information Services Officer - Part-time 22-24 hours a weekAre you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?An exciting opportunity exists for a highly motivated Health Information Services Officer to...