Client Support Officer, Operations Team, The Orange Door, Barwon

1 day ago

Geelong, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time
Overview

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries. The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

Responsibilities
  • Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for The Orange Door.
  • Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
  • Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.
Qualifications / Requirements
  • This role requires a Working with Children Check.
  • Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
  • Preferred candidates may be required to complete pre-employment screening, including a national police check and misconduct screening.
How to Apply
  • Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
  • Submit a CV and Cover Letter (max 2 pages) outlining suitability to the role in line with the Key Selection Criteria.
Additional Information
  • For more information on the position description and requirements, please refer to the Position Description.

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