Urgent: Customer Service Officer

Job: Customer Service Officer

Job no: 927177 | Work type: Full-time, Part-time | Location: Geelong

Location and role
Geelong office location, with flexible hybrid working; multiple full time or part time, fixed term roles (12-month contract); offering a competitive starting base salary of $78,467 plus super and benefits.

Overview

Right now, we're seeking a Customer Service Officer who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That's truly rewarding work that will help us continue to deliver life-critical services where it matters.

About the role

This highly rewarding, phone-based role is focused on delivering exceptional customer service to TAC clients and health providers. As a key point of contact for clients involved in transport accidents, you will use your empathy, efficiency and proactive call management skills to ensure clients receive the best possible support and care. You will provide first call resolution where possible and connect clients to the right area of TAC to support their goals in recovery.

About the Team

You will be supported by a manager who builds a positive and supportive work environment and empowers you to be your best. You will work closely with a large team who are high skilled problem solvers and people who are passionate about supporting clients to get their life back on track. Our teams care deeply about our clients and each other and are connected to the purpose and values of the TAC.

What we're looking for

- Customer Service Experience: Demonstrated experience in delivering high quality customer service in a dynamic, phone-based environment. Use empathetic communication and problem-solving skills to set expectations and resolve issues promptly by identifying root causes. Adapt communication style to meet client needs.

- A Drive for Success: Strong ability to work within a structured schedule, meeting clear KPIs and targets. Commitment to achieving the best outcomes for clients and supporting the team's ongoing success.

- Precision and Technical Skills: Maintain high accuracy in administrative tasks and recording information for all call queries using client software. Demonstrated competency in using IT systems and databases efficiently.

Why you'll love it here

There's more to work than a competitive salary and amazing employee benefits. As our newest Customer Service Officer, you'll also:

- Make a positive difference: Every day the work you do at the TAC contributes to something bigger. Be part of an inclusive, supportive team and find real purpose in achieving goals together.

- Be rewarded for great work: Salary packaging and a reward and recognition program.

- Grow and go places: Extensive internal development opportunities and access to the LinkedIn Learning Digital Hub.

Ready to apply

Click apply to submit your Cover Letter and Resume. If successful, you'll progress to a phone screening and/or interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Krissy Izatt at kristen_izatt@tac.vic.gov.au for a confidential discussion. Applications will be accepted up until 11:55pm on Sunday 14th September 2025.

If we can do anything to help make applying for this role easier, please contact People, Culture & Engagement at People_Culture_Engagement@tac.vic.gov.au or call 5225 7500.

Other information

A safe place to work: We're committed to the health, safety and wellbeing of employees, including inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQA+ people to apply.

Child Safety: We are committed to the safety of children and young people. For more information, visit our website.

This role will require you to have a valid Working with Children Check.

Advertised: 05 Sep 2025 AUS Eastern Standard Time | Applications close: 14 Sep 2025 AUS Eastern Standard Time

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