Senior Manager, Customer Services
3 weeks ago
Company: We are Hexagon. At Hexagon, we don't just measure the world - we define its future. As a global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions - making industries and cities safer, smarter, and more sustainable. Hexagon Autonomous Solutions comprises three divisions: Agriculture, Autonomy & Positioning, and Mining - delivering a breadth of perception, positioning, vehicle autonomy, and site orchestration technologies to enable full autonomous solutions across agriculture, mining, automotive, and marine sectors. Hexagon Mining: One technology partner. For the life of your mine.
The Position: Reporting to the Senior Vice President Hexagon Mining APAC in a newly created role we are seeking a Senior Manager, Customer Services to join our APAC leadership team. APAC is defined as Asia, Australia, Oceania. We are expanding An integral position to our future growth, this role will provide a holistic focus and vision in how we partner with our customers as we expand our digital tools, consulting services, training programs and Smart Centre offerings. You will be responsible for defining and delivering the customer success & services strategy, building on our existing foundation customer relations, whilst identifying new opportunities for us to partner and consult with our customers through their customer engagement lifecycle. In this role you will lead and mentor a multifunctional teams across the region, to foster a high-preforming cross functional team to identify new revenue streams. Furthermore, whilst defining the customer services framework to meet the expanding services in alignment with key growth objectives, your role will be to guide, mentor and lead your team in reaching key objectives and enhancing how we partner both internally and externally to deliver a customer centric consultative approach. This position is based in Perth, WA
Responsibilities- Lead and mentor multifunctional teams across the APAC region to foster a high-performing cross-functional team and identify new revenue streams.
- Define and deliver the customer success and services strategy aligned with growth objectives.
- Partner with customers to expand digital tools, consulting services, training programs, and Smart Centre offerings throughout the customer engagement lifecycle.
- Guide, mentor, and lead the team to achieve key objectives and deliver a customer-centric, consultative approach.
- Proven experience in a senior customer services manager or consulting leadership role, ideally within the mining, industrial, or digital solutions sectors.
- Background delivering sales across digital and/or hardware & sensor-based solutions.
- Demonstrated experience leading medium-sized teams through business growth or organizational change.
- Strong commercial/business acumen with a track record of driving revenue growth through service innovation.
- Ability to influence and build a collaborative culture cross-functionally with key stakeholders in the wider APAC region.
- Experience driving a culture of continuous improvement and innovation for customers (internal and external).
We are committed to being a diverse workplace that reflects the international nature of our business, with employees, customers, and suppliers operating in more than 50 countries worldwide.
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Senior Manager, Customer Services
3 weeks ago
Perth, Western Australia Hexagon Mining Full timeOverview Senior Manager, Customer Services at Hexagon Mining. Location: Perth, Western Australia. This newly created role reports to the Senior Vice President, Hexagon Mining APAC and sits on the APAC leadership team. APAC includes Asia, Australia, and Oceania. We are expanding. As we broaden our digital tools, consulting services, training programs,...
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Senior Manager, Customer Services
3 weeks ago
Perth, Western Australia Hexagon Mining Full timeOverviewSenior Manager, Customer Services at Hexagon Mining. Location: Perth, Western Australia. This newly created role reports to the Senior Vice President, Hexagon Mining APAC and sits on the APAC leadership team. APAC includes Asia, Australia, and Oceania. We are expanding.As we broaden our digital tools, consulting services, training programs, and Smart...
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Perth, Western Australia Hexagon Mining Full timeOverviewSenior Manager, Customer Services at Hexagon Mining.Location: Perth, Western Australia.This newly created role reports to the Senior Vice President, Hexagon Mining APAC and sits on the APAC leadership team.APAC includes Asia, Australia, and Oceania.We are expanding.As we broaden our digital tools, consulting services, training programs, and Smart...
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Perth, Western Australia Hexagon Mining Full timeJoin to apply for the Senior Manager Customer Services role at Hexagon MiningJoin to apply for the Senior Manager Customer Services role at Hexagon MiningGet AI-powered advice on this job and more exclusive features.Company: We are Hexagon. At Hexagon, we don't just measure the world – we define its future. As a global leader in measurement technologies,...
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