Senior Customer Operations Specialist

3 weeks ago

Sydney, New South Wales, Australia CyberCX Full time
Overview

Join to apply for the Senior Customer Operations Specialist role at CyberCX.



About The Role

Help the our Customer/ Sales team to be more productive, work more effectively, and deliver better service to their customers. You will be supporting the Account Managers' work with actioning inbound enquiries, support sales transactions with the full cycle of the deal and actioning internal and external customer enquiries.



Day-to-day you will
  • Provide peer support and on the job direction to less experienced members of the team.
  • Actively build cross-Practice and cross-Function collaboration across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships and cross-pollination across the business to allow teams to better engage and service customers.
  • Implement processes that improve our effectiveness and drive customer outcomes.
  • Assist with the maintenance and updating of the Customer Operations Manual that details all policies and procedures pertaining to the Customer Operations team.
  • Keep the sales database up to date with relevant information and interactions.
  • Provide support to internal stakeholders with sales transactions, including quote preparation, ordering, fulfilling and invoicing orders.
  • Address customer issues promptly and accurately
  • Drive new and renewal business by proactively preparing relevant information regarding opportunities.


About You

You are customer-obsessed and a self-starter, you go above and beyond to deliver extraordinary results and experiences for customers.

  • Tertiary qualification in Information technology or similar field (preferred).
  • Training in sales methodologies is preferred.
  • Minimum of 3 years' experience gained from working in sales operations, ideally gained from the cyber security, technology or professional services industry
  • Able to process and manage new business, renewals, alterations and cancellations to high standards of customer service
  • Experience providing administrative support for the production of tenders, bids and other sales-related documents


Great advantages for great people

A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

  • Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
  • All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
  • Salary packaging options (such as a novated car lease)
  • Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
  • Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
  • Personalised development planning, access to training and membership to industry organisations
  • Employee interest groups and communities including a comprehensive Women in Cyber program
  • A comprehensive reward and recognition program – with a special thank you every year on your anniversary


Be yourself

We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.



We take security seriously
  • We require all employees to complete background checks (including police and global sanction list checks) annually


Seniority level
  • Mid-Senior level


Employment type
  • Full-time


Job function
  • Other


Industries
  • Computer and Network Security
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