Senior Role Design Specialist

16 hours ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time
Overview

Join to apply for the Senior Role Design Specialist role at NSW Department of Customer Service.

Base pay range: A$129,464.00/yr - A$142,665.00/yr. Salary range includes super. Employment type: Temporary for up to 12 months, Full-time. A Talent Pool will be created for future opportunities. Location: McKell, Gosford or Parramatta with flexible working arrangements including office attendance.

Responsibilities

As our Senior Role Design Specialist, you will play a pivotal role in shaping the way our organisation operates. You\'ll provide expert guidance and governance in the development, implementation, and evaluation of role descriptions, ensuring alignment with best practice organisational design and public sector standards. Your work will directly contribute to strategic people initiatives and change programs that drive operational excellence.

Why Join Us
  • Be part of a forward-thinking team driving meaningful change
  • Work on high-impact projects that shape the future of public service delivery
  • Enjoy flexible work arrangements and a supportive culture
  • Access professional development opportunities and career growth pathways
About the Team

The People & Culture team at the Department of Customer Service (DCS) is committed to enabling a high-performing, future-ready workforce. As part of the Workforce Planning & Strategy function, you\'ll work closely with senior leaders, HR Business Partners, and change teams to deliver best practice role design and organisational solutions that support strategic transformation across the department.

About You

To thrive in this role, you will bring:

  • Proven experience in organisational and role design, ideally within a large or complex organisation.
  • Strong knowledge of and experience in job evaluation methodologies (Mercer accreditation highly regarded).
  • Exceptional stakeholder engagement skills, with the ability to influence and coach senior leaders to champion effective design outcomes.
  • A strategic mindset with the ability to translate business needs into effective role and structure solutions.
  • A collaborative approach and a passion for continuous improvement and capability uplift.
About Us

The Department of Customer Service (DCS) is transforming how NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focused on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Contact and How to Apply

For more information about the role, reach out to Melissa Ancuk, People Partnerships Manager, at melissa.ancuk@customerservice.nsw.gov.au. For enquiries relating to recruitment please contact Rodrigo Sandoval at rodrigo.sandoval@customerservice.nsw.gov.au.

Your application should include:

  • A cover letter outlining your relevant skills and experience
Closing Date

Thursday, September 18th, 2025 at 10:00 am

Additional Information

Salary Grade 09/10, with the base salary starting at $129,464 base plus superannuation. Click Here to access the Role Description. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. We are committed to diversity and inclusion and welcome applicants from all backgrounds.


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