Insurance Claims Administrator

Region: Scotland

Location: Perth

Job reference: ANEE01752

Insurance Claims Administrator / Handler - Perth

The salary for this role is dependent on experience.

Full Time Position
Permanent Contract
Location: Perth – Broxden Business Park
Our office is open Monday to Friday from 8.45am until 5.15pm.
We offer 22 days a year for annual holiday plus bank holidays. This increases with length of service.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

The Perth agency, is a well-established and consistently high performing agency. The friendly and supportive team have a range of experience which combine to offer the best possible customer and business outcomes. This role is the chance to join a nationally recognised agency with the opportunity for internal progression and a focus on continual colleague development.

About the role:

We pride ourselves on excellent customer service and as a Insurance Claims Administrator/Handler, you will be the first port of call for our customers wishing to make a claim on their policy. You will enjoy talking to clients on the telephone, have a positive 'can do' attitude to problem solving and solution finding and like working in a customer support office environment.

About you:

We welcome applications from those looking to move into a customer service and administration role or school leavers looking for an apprenticeship where they will obtain a qualification while working in an office environment.
Ideally you will have National 5 or equivalent in Maths and English but an interest in the financial services industry and experience in providing customer service or working directly with customers would be an advantage.
The ability to work with word, excel and PowerPoint would be an advantage.

Our commitment to you:

Full training will be provided and will mainly be webinar and workbook based. You will be fully supported through this period of learning.

The salary for this role is dependant on experience

We offer 22 days a year for annual holiday plus bank holidays. This increases with length of service.

Please apply in writing with CV and covering letter to:

Closing date for all applications:

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you'll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won't necessarily need an insurance background. It's more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you'll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.