Reservations Manager

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Nexus Airlines is looking for aReservations Managerto lead our high-performing reservations team and ensure the smooth, efficient, and customer-focused management of our reservation systems across SABRE and Takeflite.

TheReservations Manageris responsible for overseeing the delivery of efficient and customer-focused reservations services across Nexus Airlines. This includes managing a high-performing reservations team, ensuring optimal use and integrity of airline reservation systems (including Takeflite and SABRE), and maintaining data accuracy across both systems. The role plays a key part in supporting commercial outcomes, managing seat inventory, handling disruptions, and liaising with operational and finance teams to optimise sales, yield, and customer experience.

What you'll be doing:

• Manage day-to-day operations of the Reservations department, ensuring timely and professional service
• Oversee content, accuracy, and system integrity across SABRE and Takeflite
• Work closely with agents, tourism partners, and corporate clients to resolve issues and build strong relationships
• Lead responses to schedule changes, disruptions, escalations, and passenger claims
• Align booking operations with commercial objectives, including fare loading, sales campaigns, and inventory planning
• Monitor team performance, booking accuracy, customer satisfaction, and financial reconciliation
• Coach, support, and develop team members to drive a high-performance culture
• Liase with the finance team to monitor seat allocation strategies, pricing accuracy, and revenue protection

What You'll Bring:

• Proven experience managing airline reservations or GDS-based teams
• Strong working knowledge ofSABRE(essential);Takefliteexperience is a bonus
• Understanding of fare rules, booking classes, ancillary sales, and distribution channels
• Confidence in coaching teams, managing performance, and building a positive culture
• A keen eye for process improvement, data accuracy, and operational efficiency
• Excellent communication and relationship-building skills
• Financial acumen relating to pricing, refunds, revenue protection, and reporting

Why Join NEXUS Airlines:

• Be part of a growing regional airline with strong community roots and big ambitions
• Work alongside passionate professionals in a supportive, people-first culture
• Make a direct impact on customer experience and commercial success
• Enjoy career development opportunities and system-specific training

To apply, please submit a cover letter and resume outlining your relevant qualifications and experience.

Only shortlisted applicants will be contacted. No agency applications will be considered at this time.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionManagement and Manufacturing
• IndustriesAirlines and Aviation

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