Bee Network Customer Service Assistant

3 weeks ago

Adelaide Hills Council, Australia JIM - Jobs In Manchester Full time

About The Role

Are you a people person who loves helping others? Do you enjoy being out and about, making a real difference in your community? If so, we'd love to have you on board as a Bee Network Customer Service Assistant

This isn't your average customer service job. You'll be the friendly face of the Bee Network helping people get where they need to go, keeping things running smoothly, and making sure everyone has a great experience using public transport across Greater Manchester.

Your Role

You'll be based at one of our busy interchanges, working closely with our Operations Control Centre and Facilities team. Whether it's giving directions, helping someone plan their journey, or making sure our spaces are safe and welcoming, you'll be right at the heart of it all. These vacancies are a mix of shift working roles which may involve weekend work and roles working various combinations of fixed hours.

Shifts Duty Hours Run Between

  • Mon-Sat: 7am-11pm
  • Sun: 10am-5pm
  • Bank Holidays: 10am-6pm

We are looking to offer a variety of shifts to suit your lifestyle, including some part-time, flexible, and term-time only roles.

For more info, see the Job Profile below.

Who are we?

Facilities Operations are responsible for the safe operation of TfGM's sites and providing face-to-face help to Bee Network customers. We are a frontline team ensuring the services and facilities remain accessible, safe, and reliable.

What You'll Bring

Our behaviours bring to life our values of:

  • A background in customer service or working in a busy, people-focused environment
  • A calm, friendly, and helpful attitude even when things get hectic
  • Confidence using mobile devices and Microsoft apps like Outlook, Word, and Teams
  • A good understanding of what the Bee Network is and why it matters

What We Can Offer You

Roles with a salary of £28,069 per annum (pro-rata for part-time), plus a 15% shift allowance for those working on a shift pattern. This allowance is added to your total monthly pay, not just specific shifts.

Our Benefits Include

  • Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more
  • Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work
  • Local Government pension scheme with life cover of 3x salary and options to boost contributions
  • Family-friendly leave policies, flexible and hybrid working, and support for unexpected events, subject to qualification criteria

What's next?

We're looking for friendly, reliable people who care about their community. If that's you, apply and tell us why you'd be a great fit Please provide clear examples against the criteria questions in your application. Applications relying heavily on AI may be rejected, unless AI is used as a reasonable adjustment, in which case a brief explanation is appreciated.

We are committed to diversity and an inclusive recruitment process. Support and adjustments are available if needed. You must be able to prove the right to work in the UK. The advert may close early if we receive a high volume of applications.

Note: We accept direct applications only. No agency fees apply.

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