Customer Operations Manager

Love making organisations run like clockwork? Join Stile as our Customer Operations Manager and help power the team that's transforming science education for nearly half of Australia's schools. At Stile, our mission is simple: prepare young citizens to think scientifically about the world around them and make evidence-based decisions for their future. We have a vision for more interesting, rigorous and inclusive science education for Australian students. Stile is Australia's only complete, end-to-end program for Years 7-10 science.

In Australia, 42% of schools use Stile, and we expect this number to continue to grow. The Stile team is made up of 80+ teachers, scientists, artists and engineers who genuinely care about improving scientific literacy among young citizens.

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't perfectly align with all of the points above, we encourage you to apply anyway.

• Helping schools get more from their subscription: ensure schools and teachers get maximum value from Stile, monitor engagement, support renewals, and run campaigns or data-driven improvements that delight customers.

• Streamlining and automating processes: identify ways to simplify and improve efficiency for the Schools team and customers, including automating key communications and introducing data-driven nudges and celebration campaigns.

• Overseeing logistics of physical collateral and Stile X workbooks: manage print runs, stock, and timely delivery of booklets and campaigns.

• Turning data into decisions: ensure dashboards, reports and insights are accurate and actionable for leaders to make informed decisions.

• Collaborating and leading across teams: support the growth of the commercial team, set clear goals, and improve operations across Stile.

• Owning projects end-to-end: lead projects from planning through evaluation, ensure goals are met on time, and capture learnings for future improvements.

• You thrive on making organisations better and streamlining processes.

• You're driven to help teachers succeed so they can focus on students.

• You love building and refining processes and take pride in efficient, well-structured systems.

• You have an interest in AI and how it can improve efficiency across teams.

• You're familiar with, or keen to learn, tools like Asana (project management), Salesforce (CRM and reporting), and Looker (data analytics).

• Data excites you; you spot patterns and use insights to guide decisions.

• You enjoy collaborating with other leaders, bringing empathy and clear communication to the table.

• You're proactive, strategic, and able to work independently while contributing in a team environment.

• Colleagues worth working with: join an 80-strong team of teachers, scientists, artists, and engineers.

• Meaningful work: partner with teachers to coach students to become problem solvers and critical thinkers.

• Supportive environment: strong management, feedback frameworks, and a great benefits program.

• Flexibility: support for life events and flexible work arrangements.

• Professional development: generous PD allowance and ongoing learning.

This is a full-time, 12-month contract role (possible extension) with flexible hours. The office is located on Exhibition Street in Melbourne CBD; remote or hybrid arrangements are accommodated where possible to support focus and collaboration.

• A cover letter addressed to Clare Feeney (no more than one page) explaining why you'll excel in this role, and include which Behaviours of an Effective Stile-ist you resonate with or disagree with and why.

• Your resume

Applications close at 9am on Monday 22 September 2025.