Customer Strategy and Operations Lead

3 weeks ago

Canberra, ACT, Australia ClearCompany Full time

About Us

Scaler is an action-focused sustainability platform purpose-built for the real estate industry. We empower real estate managers and investors to protect value, improve resiliency, and reduce long-term risk.

Role Overview: This high-impact hybrid role blends strategic thinking with hands-on execution. You'll operate at the intersection of client success, data intelligence, and operational excellence—partnering directly with leadership and clients to turn ESG data into business value. From leading scalable processes and refining service delivery to influencing growth strategy, you'll drive clarity in complexity and unlock outcomes that matter.

You'll thrive here if you're a systems thinker who rolls up your sleeves, loves transforming data into strategic action, and is energized by a mission-driven environment.

Responsibilities

  • Analyze ESG data, client needs, sustainability trends to drive platform value and business impact

  • Monitor and interpret ESG, commercial real estate, and financial market trends to enhance our strategic positioning

  • Lead the full ESG data lifecycle—from collection and validation to analysis and reporting—with precision and efficiency

  • Identify and implement improvements in workflows, onboarding, and service delivery using automation and insights

  • Drive cross-functional initiatives that align teams, optimize execution, and support company-wide goals

  • Support regional leadership with strategic planning and performance tracking

  • Own and execute complex client-driven projects independently, with a strong sense of accountability

  • Build and manage relationships with internal and external stakeholders to ensure high-impact outcomes

Requirements

  • Minimum 6 years of experience in B2B SaaS, financial services, fund management, or consulting, with client-facing and operational exposure

  • Proven expertise in managing and interpreting ESG data or complex datasets in a strategic business context

  • Exceptional analytical skills, with advanced fluency in Excel, PowerPoint, and CRM/reporting tools

  • Experience working with senior stakeholders, especially C-suite, in a consultative, insight-driven manner

  • A bias for action: you're comfortable in ambiguity, know how to prioritize, and deliver with urgency and precision

Benefits

  • We are a global company that meets in person at least once a year

  • Top-of-market salary and equity stake in the company

  • Healthcare coverage

  • 25 paid vacation days per year and the opportunity for more if needed

  • Four-month parental leave

  • Annual personal development budget

Why Scaler?

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are committed to making a positive impact on our customers' journey to achieving absolute zero carbon.

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