Case Consultant, Group TPD Claims

1 week ago

Sydney, New South Wales, Australia Acenda Full time
Overview

Join the Case Consultant, Group TPD Claims role at Acenda (formerly MLC Life Insurance). This is a permanent role with hybrid work options and a Melbourne or Sydney office location.

Responsibilities
  • Proactively manage a portfolio of claims to deliver timely outcomes for each customer
  • Consistently provide outstanding service to customers, their medical specialists and other authorized representatives
  • Actively engage and collaborate with internal and external stakeholders throughout the management of the claim, including case conferences, portfolio reviews, QA feedback and provision of support services to the claimant
  • Accurately interpret and apply policy wordings to determine eligibility and liability, considering all relevant disclosures
  • Accurately determine benefit entitlements (within delegated authority limits) throughout the duration of the claim
  • Proactively manage risk; meet policy and compliance requirements; perform controls; adhere to processes and procedures; and escalate issues as they are identified
About you
  • Has deep life insurance claims experience, including knowledge of legislation and regulations (desirable)
  • Has achieved a level of Delegated Authority reflecting consistently high performance (within MLC Life Insurance preferred)
  • Experience working in a highly collaborative environment (essential)
  • Knowledge of claims processes, policy definitions, and claims investigation techniques (desirable)
  • Knowledge of medical terminology (desirable)
  • Certificate IV in Life Insurance (desirable)
Why join us
  • We do work that makes a genuine difference to customers, partners and community
  • Supportive, inclusive and flexible team culture, including hybrid working
  • Growth and development opportunities across business units and teams
  • Incentive and recognition programs to reward successes
  • Tools and benefits to support wellbeing, including additional lifestyle leave
  • Commitment to diversity and belonging, with paid volunteer leave and sustainability commitments

We celebrate diversity and encourage applications from people of all backgrounds, cultures, experiences, and identities. If shortlisted, background checks (including Federal Police Checks, Employment checks, ASIC banned/disqualified persons and bankruptcy checks) may be completed prior to employment confirmation. Outcomes of checks are assessed against the position requirements.


#J-18808-Ljbffr

  • Case Consultant, Group TPD Claims

    1 week ago

    Sydney, New South Wales, Australia Acenda Full time

    OverviewJoin the Case Consultant, Group TPD Claims role at Acenda (formerly MLC Life Insurance). This is a permanent role with hybrid work options and a Melbourne or Sydney office location.ResponsibilitiesProactively manage a portfolio of claims to deliver timely outcomes for each customerConsistently provide outstanding service to customers, their medical...

  • Case Consultant, Group TPD Claims

    1 week ago

    Sydney, New South Wales, Australia Acenda Full time $104,000 - $130,878 per year

    Are you committed to bringing your best to life every day?In 2025, MLC Life Insurance is embracing a new brand identity: Acenda.  Under this new brand, we're taking our long-standing heritage into a new era, empowering a brighter future with security and confidence.  Our values-driven business strives for high performance and growth as we look towards the...

  • Portfolio Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeClaims Full time $120,000 - $160,000

    Tpd Claims ManagerOur organization is seeking a seasoned professional to manage a portfolio of complex Total and Permanent Disability (TPD) claims. As a TPD Claims Manager, you will be responsible for handling claims related to sensitive and intricate matters, independently managing a portfolio of TPD claims end-to-end, liaising with internal and external...

  • Claims Case Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $120,000

    Job Title: Claims Case SpecialistWe're a force for good, driven by our DNA to support communities and deliver strong returns while improving the economy and supporting employment locally and globally.This role involves managing and processing claims for fund members. Key responsibilities include:Managing Total Permanent Disability (TPD) and Income Protection...

  • Group Claims Consultant

    2 days ago

    Sydney, New South Wales, Australia Zurich Full time

    Overview A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025,...

  • Group Claims Consultant

    2 days ago

    Sydney, New South Wales, Australia Zurich Full time

    OverviewA new transformational adventure awaits you…How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a...

  • Claims Consultant

    1 week ago

    Sydney, New South Wales, Australia Tal Full time

    **Company Description**Welcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Claims Portfolio Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $120,000

    Case Consultant Job OverviewWe are seeking a Case Consultant to join our Group TPD Claims team at Acenda.Key Responsibilities:Proactively manage a portfolio of claims to deliver timely outcomes for each customer by engaging with medical specialists and other authorized representatives.Provide exceptional service to customers throughout the management of the...

  • Claims Consultant

    4 days ago

    Sydney, New South Wales, Australia Tal Full time

    **Company Description** Claims Consultant**- Join Australia's No.1 Life Insurer- Great benefits including a generous company paid life insurance and super plan- Supportive culture, work with a wonderful teamWelcome to This Australian Life. We're all about our people. From the millions of Australians we protect to those that make it happen every day at TAL....

  • Case Officer/Claims Officer

    2 weeks ago

    Sydney, New South Wales, Australia Ss&C Technologies Full time

    Join to apply for the Case Officer/Claims Officer role at SS&C TechnologiesAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and...