Customer Solutions Coordinator

2 weeks ago

Melbourne, Victoria, Australia The Good Guys Full time
Customer Solutions Coordinator - Home Services (6-month contract)

Join to apply for the Customer Solutions Coordinator - Home Services (6-month contract) role at The Good Guys

Customer Solutions Coordinator - Home Services (6-month contract)

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Solutions Coordinator - Home Services (6-month contract) role at The Good Guys

Company Description

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

Company Description

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

  • Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
  • Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
  • We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
  • Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
  • Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
  • Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Reporting to the Customer Solutions Manager, you will deliver an exceptional customer experience by ensuring a qualified workforce is available to meet customer demand for all types of installation services.

Key Responsibilities
  • Collaborate in the development of new installation services to be introduced at The Good Guys
  • Ensure the Home Installation Portal is effectively utilised by store teams, and action any unplanned outages to minimise disruption
  • Ensure sales teams comply with prescribed processes to reduce errors, omissions, and ensure a positive customer experience
  • Closely monitor key performance indicators including cancellations, customer reviews, and contractor compliance, and take remedial action as appropriate
  • Work in collaboration with relevant teams to provide input and expertise into the development of Services processes training and communications for the outsourced contact centre and stores
  • Ensure effective resolution of escalated customer installation complaints within specified timeframes
  • Answer store queries within specified timeframes, and inform and escalate to the appropriate stakeholders
  • Onboard new installers to the Home Services Portal, ensuring compliance and legislative requirements are met, with particular emphasis on contractor certification and licenses, and ensure ongoing monitoring occurs in line with defined procedures
  • Work with suppliers to report any systems issues and ensure corrective action is taken
  • Work in collaboration with the broader Customer Experience team on projects which shape the customer/installer experience, and look for ways to leverage traffic from The Good Guys' website to grow installation services

Qualifications
  • Customer service or similar related area
  • Trade services experience is beneficial
  • Excellent communication skills (particularly phone-based)

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to applySeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesRetail

Referrals increase your chances of interviewing at The Good Guys by 2x

Sign in to set job alerts for "Customer Coordinator" roles.

Melbourne, Victoria, Australia 1 week ago

Ecommerce Customer Service Representative - Casual

Moorabbin, Victoria, Australia 6 days ago

Doncaster, Victoria, Australia 2 weeks ago

Southbank, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Southbank, Victoria, Australia 6 days ago

Southbank, Victoria, Australia A$55,000.00-A$70,000.00 3 weeks ago

Docklands, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia A$37.13-A$37.13 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Yarraville, Victoria, Australia 1 day ago

Richmond, Victoria, Australia 9 hours ago

Laverton North, Victoria, Australia 1 week ago

Port Melbourne, Victoria, Australia A$36.00-A$37.00 1 week ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia A$37.13-A$37.13 3 weeks ago

Melbourne, Victoria, Australia 4 hours ago

Melbourne, Victoria, Australia 3 weeks ago

Customer Service Coordinator - HospEquip

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$35.00-A$40.00 5 days ago

Melbourne, Victoria, Australia 3 weeks ago

South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 1 month ago

Travancore, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Notting Hill, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Solutions Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSuccess Full time $80,000 - $160,000

    Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to lead our customer success team. This key role will ensure our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal.Key responsibilities will include:Stakeholder Management: Effectively communicate and...

  • Customer Solutions Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia The Good Guys Full time

    OverviewJoin to apply for the Customer Solutions Coordinator role at The Good GuysAt The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and...

  • Customer Solutions Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia The Good Guys Full time

    OverviewJoin to apply for the Customer Solutions Coordinator role at The Good GuysAt The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and...

  • Electrical Solutions Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCoordinating Full time $75,000 - $80,000

    Job Title: Service CoordinatorAbout the RoleWe are seeking a skilled Service Coordinator to join our team in an engineering company that provides innovative power and electrical solutions.The ideal candidate will have experience in sales, project management, or customer service and be able to juggle multiple tasks with ease.A strong coordinator with...

  • Customer Service Administrator

    1 week ago

    Melbourne, Victoria, Australia Skout Solutions Full time

    Requirement:Skout Solutions and Ventia are seeking a Customer Service Administrator for our Mornington Peninsula Shire contract. The main objective of the role will be managing service request and diverting them to the appropriate team to action. The role is a 6+ months temporary basis with an opportunity for permanency. The position is Full-time hours...

  • Specialist Support Coordinator/Psychosocial

    2 weeks ago

    Melbourne, Victoria, Australia Lifestyle Solutions Full time

    **Experienced Support Coordinator**:- **Moonee Ponds location**:- **Fixed Term 12 months, Part time position**:- **SCHADS Award Level 4 + Salary Sacrifice options available**Lifestyle Solutions provide innovative and flexible person-centered support coordination services for people living with a disability. Support Coordinators assist our diverse customers...

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $55,000

    **Loyalty Coordinator Role Overview**At Stamp Me Loyalty Solutions, we are seeking a skilled and enthusiastic individual to take on the role of Loyalty Coordinator. This exciting opportunity will provide you with the chance to work closely with our clients and play a key part in delivering exceptional customer experiences.Job Description:As a Loyalty...

  • Customer Service Technician

    2 weeks ago

    Melbourne, Victoria, Australia Motorola Solutions Full time

    Company OverviewMotorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.We unify voice, data, video and analytics in one integrated ecosystem to...

  • Technical Solutions Analyst

    3 weeks ago

    Melbourne, Victoria, Australia ASI Solutions Full time

    OverviewJoin to apply for the Technical Solutions Analyst role at ASI Solutions.About ASI SolutionsASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and...

  • Technical Solutions Analyst

    3 weeks ago

    Melbourne, Victoria, Australia ASI Solutions Full time

    OverviewJoin to apply for the Technical Solutions Analyst role at ASI Solutions.About ASI SolutionsASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and...