Solutions Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeSuccess Full time $80,000 - $160,000
Customer Success Manager

We are seeking a highly skilled and experienced Customer Success Manager to lead our customer success team. This key role will ensure our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal.

Key responsibilities will include:

  • Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes.
  • Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres.
  • Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between our organization and the customer's project manager to ensure all tasks are delivered on time and meet expectations.
  • Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders.
  • Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery.
  • Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.

The ideal candidate will have a proven track record in project coordination with the ability to apply these skills effectively in a mission critical environment. They will possess highly developed communication skills with the ability to engage and manage diverse stakeholders.

This is an exciting opportunity to join a dynamic company and play a key contributing role in driving business growth and innovation. You will be part of an inclusive, diverse and values-driven working culture with flexible working practices.

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