Administration Officer

Administration Officer - Outpatient Services Blacktown & Mount Druitt Hospitals

Join to apply for the Administration Officer - Outpatient Services Blacktown & Mount Druitt Hospitals role at NSW Health

Administration Officer - Outpatient Services Blacktown & Mount Druitt Hospitals

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Join to apply for the Administration Officer - Outpatient Services Blacktown & Mount Druitt Hospitals role at NSW Health

• Thrive in a fast-paced hospital outpatient environment
• Be the friendly face greeting patients & visitors
• Join a supportive hospital admin team making a real difference every day
  
  
  • Thrive in a fast-paced hospital outpatient environment
  • Be the friendly face greeting patients & visitors
  • Join a supportive hospital admin team making a real difference every day
    
    

Be the welcoming face of our clinics making every patient's hospital visit easier.

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 2

Remuneration: $64,046.06 - $66,170.25 per annum

Hours Per Week: 38

Location: Blacktown and Mount Druitt

Where you'll be working

At Blacktown Hospital, you'll be part of a dynamic, welcoming team in one of Australia's most culturally rich and rapidly growing communities. We provide exceptional care across a wide range of services, from emergency and maternity to specialist treatments, supporting patients from Blacktown, Mount Druitt, and beyond.

As part of the Western Sydney Local Health District (WSLHD), we're driven by our vision of better health services for the people of western Sydney and beyond. Guided by our values of collaboration, openness, respect, and empowerment, we work together to make a real difference every day — for our patients, their families, and each other.

Find out what it's like to work at Blacktown Hospital and why we think you'd love working with us. Some of our staff share their experiences in this short video: https://www.youtube.com/watch?v=3sRBCQLiUSE

What You'll Be Doing

• The Outpatients Administration Officer is responsible for the accurate data entry of clinic appointments into the iSoft Patient Management System (iPM), maintainance of filing systems and the organisation of documentation associated with all appointments, Electronic Medicare Billing and Electronic patient Flow system.
• The Outpatients Administration Officer provides a frontline reception service for patients, visitors and staff regarding amenities and Hospital Clinics for Blacktown and Mount Druitt Hospital's.
  
  

How To Apply

Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria

• Demonstrated administration experience with competent use of IT applications including but not limited to computerised patient administration systems and Microsoft Office Programs.
• Excellent reception skills & customer service including appropriate telephone manner and a patient-centric approach to service provision
• Demonstrated high level of written, verbal and electronic communication skills to work well with a broad scope of patients, staff and affiliated organisations.
• Demonstrated ability to work as part of a team to achieve quality patient/service outcomes
• Proven ability to maintain professionalism when dealing with both clients and staff during stressful situations.
• Demonstrated ability to follow systems and processes to support efficient and effective service delivery.
• Demonstrated ability to use initiative and to prioritise multiple tasks with competing timeframes with exceptional organisational and communication skills
• Commitment to own professional development and willingness to undertake further organisational based training when required
  
  

Requisition ID: REQ584808

Applications Close: 7th September 2025

Need more information?

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore theselection process,employment checks,outcomes and notifications.
• For inquiries about the role, contact Di Lyons on 0418 893 321.
  
  

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

#S-DNISeniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative
• IndustriesHospitals and Health Care

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