Assistant Manager

1 week ago

Melbourne, Victoria, Australia Rack Room Shoes Full time

Job Description Summary
The Assistant Manager assists the Store Manager in managing all day-to-day store operations while ensuring compliance with all established company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations and consistently strives to meet and exceed all established sales, service, and operational objectives.

Duties and Responsibilities

  • Primary responsibility is the safety and welfare of employees and customers.
  • Create, establish, and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
  • All POS terminal transactions in accordance with policy and procedure: Sales, Discounts, and Refunds; Loyalty; Open/Closing procedures.
  • Inventory Control responsibilities to include adherence to all policies and procedures regarding: Shipping and Receiving; Price Management (Price Changes, Markdowns, etc.); Singles; Damaged Merchandise; Conducting a Physical Inventory.
  • Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement; Sales floor maintenance and housekeeping; Promotional event directions, materials, and signage.
  • Payroll Control responsibilities to include adherence to all policies and procedures regarding: Scheduling; Payroll budget compliance; Time and Attendance.
  • Training and Development of direct reports, responsibilities to include adherence to all policies and procedures regarding: Utilization of all available training tools; Consistent reinforcement of operational standards.
  • Loss Prevention responsibilities to include adherence to all policies and procedures regarding the protection and control of all Company assets.
  • Work towards a complete understanding of managing all day-to-day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.

Key Qualifications

  • An approved background check.
  • Effective verbal and written communication skills.
  • Managerial and organizational skills.
  • Strong interpersonal skills necessary for customer and employee interactions.
  • Strong visual merchandising skills.
  • Working knowledge of footwear, accessories, and shoe care.
  • Basic mathematical skills.
  • Knowledge of Corporate and Store Operations policies and procedures.
  • A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
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