
Commercial Assessing Coordinator
3 weeks ago
Take the next step. Be part of something bigger at Suncorp.
Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity
Locations: Brisbane, Sydney, Melbourne
Are you ready to advance your career while making a real impact for our Commercial Motor Claims customers? We're seeking a Commercial Assessing Coordinator (ASCO) to oversee assessing and towing workflows from lodgement to repair, providing claims and administrative support with exceptional customer service. This 12-month secondment offers a great opportunity to develop skills and gain exposure across key operational areas.
About the Role :
As an ASCO, you'll be crucial in helping our customers get back on the road, ensuring operational efficiency while supporting internal stakeholders and customers. You'll coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers, focusing on delivering a seamless and empathetic experience.
Key Responsibilities :
- Assessing & Towing Coordination
- Support assessment triage and allocate assessments based on complexity, customer needs, location, and expertise.
- Coordinate towing operations, negotiate, and manage towing and storage costs.
- Identify and communicate risks or sensitive claims to ensure proper assessor allocation.
- Claims Cost Management
- Ensure accurate reserving and use of cost-effective fulfillment methods and suppliers.
- Negotiate settlements, identify suspected fraudulent claims, recoveries, and salvage opportunities.
- Customer Service & Relationship Management
- Manage inbound and outbound calls with customers, suppliers, and brokers related to Commercial Motor Claims.
- Keep stakeholders informed of claim progress.
- Prepare correspondence, handle issues and complaints, maintaining a proactive customer-focused approach.
- Claims Management
- Gather and interpret claim information and make appropriate decisions.
- Create and manage action plans for claim fulfillment.
- Manage service providers and record accurate claim information in the system.
Why You'll Love Working at Suncorp
Joining Suncorp means embarking on a career that values your growth, well-being, and success. We offer:
- Salary: $79,500 including 12% Super
- Leave Benefits: Annual, flexible, personal, loyalty, and parental leave (20 weeks full pay or 40 weeks half pay)
- Hybrid Working: Flexible on-site and remote work arrangements
- Work-Life Balance: Support for personal and professional thriving
- Staff Discounts: Exclusive discounts on Suncorp brands and offers from over 400 retailers
- Recognition Programs: Celebrating your achievements
- Career Development: Ongoing training and growth opportunities
- Reputable Employer: A trusted, inclusive, and diverse workplace
Note: Benefits may vary based on role, level, and location. For more details, click here.
What We're Looking For :
- Industry or assessing-related qualifications (preferred)
- Proven customer service excellence
- Exceptional listening, communication, and negotiation skills
- Empathy and rapport-building abilities
- Strong problem-solving, commercial acumen, and cost management awareness
- Ability to handle high-volume workloads under pressure
- Self-motivated, accountable, eager to learn
Why Suncorp?
With over a century of helping individuals, families, and businesses, we're committed to a sustainable future for our customers, communities, and teams. We celebrate diversity and welcome all voices. If you seek a role with purpose, people, and potential, this could be your next move.
Ready to Chase the Sun?
Apply now and join a trusted team. Need support or adjustments during recruitment? Reach out for a confidential chat.
Advertised : 18 Aug 2025 AUS Eastern Standard Time
Applications close : 07 Sep 2025 AUS Eastern Standard Time
Don't see your ideal role? Sign up for job alerts, and we'll notify you of new opportunities.
#J-18808-Ljbffr-
Commercial Assessing Coordinator
2 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full timeCommercial Assessing Coordinator (ASCO) – 12 Month OpportunityJoin to apply for the Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity role at Suncorp GroupCommercial Assessing Coordinator (ASCO) – 12 Month Opportunity1 week ago Be among the first 25 applicantsJoin to apply for the Commercial Assessing Coordinator (ASCO) – 12 Month...
-
Assessing Coordinator
2 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full time**Assessing Coordinator**We have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team in Melbourne, as an Assessing Coordinator.This role is a central point for assessment and towing related queries from customers and providers.**What you'll...
-
Commercial Maintenance Coordinator
2 weeks ago
Melbourne, Victoria, Australia beBeeMaintenance Full time $18,240 - $37,440We are seeking a skilled Maintenance Site Coordinator to support our team with on-site assessments and basic maintenance coordination for commercial projects.The successful candidate will play a vital role in evaluating maintenance jobs and minor fit-out works on-site, conducting site visits, assessing the scope of work, recommending necessary solutions, and...
-
Operational Assessing Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeCareer Full time $90,000 - $100,000Commercial Assessing Coordinator Role SummaryThis is a unique opportunity to take on the challenge of managing assessing and towing workflows, while providing exceptional customer service to our Commercial Motor Claims customers.Manage the assessment triage process and allocate assessments based on complexity, customer needs, location, and...
-
Assessment And Transition Coordinator
2 weeks ago
Melbourne, Victoria, Australia Department Of Justice And Community Safety Full time* Contribute to prison support and transition services* Ongoing position in a busy and supportive team within Corrections Victoria* VPS3 salary: $79,122 to $96,073 plus superannuationAbout the Business Unit:Corrections Victoria is a business unit of the Department of Justice and Community Safety and is responsible for the management of prisons and community...
-
Assessing Coorindator
2 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full time**Assessing Coordinator**Mt Waverley or Essendon FieldsWe have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team in Mt Waverley or Essendon Fields, as an Assessing Coordinator.**This role is a central point for assessment and towing...
-
Senior Coordinator, Assessments
2 weeks ago
Melbourne, Victoria, Australia Department Of Justice And Community Safety, Victoria Full timeJoin to apply for the Senior Coordinator, Assessments role at Department of Justice and Community Safety, Victoria2 days ago Be among the first 25 applicants Join to apply for the Senior Coordinator, Assessments role at Department of Justice and Community Safety, Victoria Get AI-powered advice on this job and more exclusive features.Provide advice,...
-
Physiotherapy Healthcare Specialist
6 days ago
Melbourne, Victoria, Australia beBeeCare Coordinator Full time $90,235 - $103,724About the RoleThis position involves overseeing a caseload of clients with varied health and social needs in a person-centred approach.Key responsibilities include conducting comprehensive assessments, coordinating healthcare needs, monitoring client goals, and facilitating assessment and intervention from other healthcare professionals to meet identified...
-
Senior Coordinator, Assessments
3 weeks ago
Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full timeJoin to apply for the Senior Coordinator, Assessments role at Department of Justice and Community Safety, Victoria2 days ago Be among the first 25 applicantsJoin to apply for the Senior Coordinator, Assessments role at Department of Justice and Community Safety, VictoriaGet AI-powered advice on this job and more exclusive features.Provide advice, information...
-
Senior Coordinator, Assessments
2 weeks ago
Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full timeJoin to apply for the Senior Coordinator, Assessments role at Department of Justice and Community Safety, Victoria2 days ago Be among the first 25 applicantsJoin to apply for the Senior Coordinator, Assessments role at Department of Justice and Community Safety, VictoriaGet AI-powered advice on this job and more exclusive features.Provide advice, information...