Commercial Assessing Coordinator

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Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity

Locations: Brisbane, Sydney, Melbourne

Are you ready to advance your career while making a real impact for our Commercial Motor Claims customers? We're seeking a Commercial Assessing Coordinator (ASCO) to oversee assessing and towing workflows from lodgement to repair, providing claims and administrative support with exceptional customer service. This 12-month secondment offers a great opportunity to develop skills and gain exposure across key operational areas.

About the Role :

As an ASCO, you'll be crucial in helping our customers get back on the road, ensuring operational efficiency while supporting internal stakeholders and customers. You'll coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers, focusing on delivering a seamless and empathetic experience.

Key Responsibilities :

1. Assessing & Towing Coordination
2. Support assessment triage and allocate assessments based on complexity, customer needs, location, and expertise.
3. Coordinate towing operations, negotiate, and manage towing and storage costs.
4. Identify and communicate risks or sensitive claims to ensure proper assessor allocation.

1. Claims Cost Management
2. Ensure accurate reserving and use of cost-effective fulfillment methods and suppliers.
3. Negotiate settlements, identify suspected fraudulent claims, recoveries, and salvage opportunities.

1. Customer Service & Relationship Management
2. Manage inbound and outbound calls with customers, suppliers, and brokers related to Commercial Motor Claims.
3. Keep stakeholders informed of claim progress.
4. Prepare correspondence, handle issues and complaints, maintaining a proactive customer-focused approach.

1. Claims Management
2. Gather and interpret claim information and make appropriate decisions.
3. Create and manage action plans for claim fulfillment.
4. Manage service providers and record accurate claim information in the system.

Why You'll Love Working at Suncorp

Joining Suncorp means embarking on a career that values your growth, well-being, and success. We offer:

• Salary: $79,500 including 12% Super
• Leave Benefits: Annual, flexible, personal, loyalty, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid Working: Flexible on-site and remote work arrangements
• Work-Life Balance: Support for personal and professional thriving
• Staff Discounts: Exclusive discounts on Suncorp brands and offers from over 400 retailers
• Recognition Programs: Celebrating your achievements
• Career Development: Ongoing training and growth opportunities
• Reputable Employer: A trusted, inclusive, and diverse workplace

Note: Benefits may vary based on role, level, and location. For more details, click here.

What We're Looking For :

• Industry or assessing-related qualifications (preferred)
• Proven customer service excellence
• Exceptional listening, communication, and negotiation skills
• Empathy and rapport-building abilities
• Strong problem-solving, commercial acumen, and cost management awareness
• Ability to handle high-volume workloads under pressure
• Self-motivated, accountable, eager to learn

Why Suncorp?

With over a century of helping individuals, families, and businesses, we're committed to a sustainable future for our customers, communities, and teams. We celebrate diversity and welcome all voices. If you seek a role with purpose, people, and potential, this could be your next move.

Ready to Chase the Sun?

Apply now and join a trusted team. Need support or adjustments during recruitment? Reach out for a confidential chat.

Advertised : 18 Aug 2025 AUS Eastern Standard Time

Applications close : 07 Sep 2025 AUS Eastern Standard Time

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