Client Care Coordinator

Select how often (in days) to receive an alert:

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova – develop, manufacture, and distribute solutions that push the limits of technology and redefine the future of our industry.

Brisbane, Australia

157816

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

At Sonova, your work can help transform people's lives. We're a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees worldwide contribute to something greater than themselves—they create sense.

Engaging, inspiring, and retaining top-quality talent is central to our capacity to deliver client service excellence. If you seek the freedom to explore, opportunities to grow, and to make a positive impact on people's lives through your work, this is the place for you.

We are currently seeking an experienced and proactive Customer Service/Admin professional to step into a Client Care Coordinator (3IC) role. This permanent full-time position reports to and supports the Frontline Team Leader QLD to ensure high levels of customer service and efficient daily operations across 13 clinics in QLD.

Key responsibilities include:

• Ensuring high-quality customer service and client care across the region
• Assisting with rostering and providing coverage as needed
• Supporting and enhancing clinic operations across the region
• Providing training and support to the Client Care team
• Supporting local area marketing event planning and logistics
• Acting as 3IC for the region

Qualifications and skills for success:

• Experience in client care and administration, preferably in a multi-site environment (healthcare experience highly regarded)
• Flexibility and a proactive, adaptable approach
• Ability to travel between clinics
• Strong interpersonal skills and potential for future leadership roles
• A passion for delivering exceptional client experiences
• Excellent communication and active listening skills
• Resilience, self-motivation, and high energy
• Strong organizational and time management skills

Benefits include:

• Competitive salary package with base plus monthly performance bonuses
• Salary packaging options
• Access to discounts from over 500 retailers nationwide via Employee Enrichment Hub
• Generous employee discounts on Sonova products for you and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to LinkedIn Learning Platform
• Opportunities for growth and development
• A values-driven, people-centered culture
• Being part of a dynamic, innovative team in the hearing industry
• A meaningful, rewarding role with purpose

Interested?

If you believe this opportunity is right for you, we would love to hear from you

We team up. We grow talent. We collaborate with people of diverse backgrounds to succeed with the best team in the marketplace. We guarantee every person equal treatment in employment and opportunity, regardless of ethnicity, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected characteristic.