
Fraud Assist Analyst
10 hours ago
Join to apply for the Fraud Assist Analyst role at NAB.
Supporting customers who have been impacted by fraud is critical to NAB. Every customer circumstance is unique and requires empathy and understanding from our team. Fraud Assist sits at the front line, taking calls from customers to help identify solutions to a variety of scenarios.
Location: Melbourne, VIC. Based at NAB's 700 Bourke Street office, a step away from Southern Cross Station.
Contract: 12-month fixed-term; Rotational schedule from 10:00am to 10:00pm, Monday to Sunday.
Role at NABIn this role, you will:
- Create a positive and memorable customer experience by delivering exceptional service.
- Analyse and report on data related to fraud and corruption compliance programs.
- Deliver personal, easy, and effortless digital experiences for our customers.
- Provide accurate information about our products and policies to help customers feel safe and informed.
- Contribute to a range of outcomes and support services in a high-volume, complex working environment while managing competing priorities.
- Handle up to 40 inbound calls from customers affected by fraud who require support.
- A passion for helping customers, focusing on driving outcomes and providing much-needed relief.
- Highly developed critical thinking, analytical, planning and organisational skills to manage competing priorities and respond to emerging needs.
- Ability to work collaboratively with stakeholders at different levels of seniority.
- Background in customer service with a track record of driving outcomes.
This role requires flexibility to work Monday through Sunday from 10:00am to 10:00pm on a rotating roster.
Fraud Assist colleagues work on a rotating roster with flexibility to work from home up to 3 days per week. The initial training period is 3 months full-time, Monday–Friday, with no leave.
Diversity and InclusionA diverse and inclusive workplace works better for everyone. We are committed to equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with multiple Employee Resource Groups (ERGs), we foster an inclusive environment where NAB colleagues' backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
Job DetailsSeniority level
- Entry level
- Full-time
- Finance and Sales
- Banking
-
Fraud Assist Analyst
7 hours ago
Melbourne, Victoria, Australia NAB Full timeOverview Join to apply for the Fraud Assist Analyst role at NAB. Supporting customers who have been impacted by fraud is critical to NAB. Every customer circumstance is unique and requires empathy and understanding from our team. Fraud Assist sits at the front line, taking calls from customers to help identify solutions to a variety of scenarios. ...
-
Fraud Analyst
4 days ago
Melbourne, Victoria, Australia Buscojobs Full timeThrough the merger of Bank Australia and Qudos Bank, we're creating a better, stronger, and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently have a permanent, full-time opportunity for...
-
Fraud Analyst
4 weeks ago
Melbourne, Victoria, Australia Bank Australia Limited Full timeJob Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently...
-
Risk Analyst, Fraud
10 hours ago
Melbourne, Victoria, Australia Binance Full timeOverviewBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products....
-
Risk Analyst, Fraud
8 hours ago
Melbourne, Victoria, Australia Binance Full timeOverviewBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products....
-
Senior Fraud Detection Specialist
4 days ago
Melbourne, Victoria, Australia beBeeData Full time $100,000 - $140,000Job OpportunityAre you a skilled data analyst looking for a challenging role where you can apply your expertise to combat emerging threats? We are seeking an experienced Advanced Data Analyst to join our team and contribute to the development of innovative fraud detection strategies.Key Responsibilities:Use advanced analytics techniques to uncover complex...
-
Merchant Fraud Investigator
3 weeks ago
Melbourne, Victoria, Australia Buscojobs Full timeMerchant Fraud Investigator | Melbourne, AUBe among the first applicants.Only for registered members Melbourne AUD 80,000 - 100,000 Be among the first applicants.7 days ago Merchant Fraud Investigator This is ANZ Worldline Payment Solutions ANZ Worldline Payment Solutions is a joint venture between one of Europe's leading payment technology companies,...
-
Fraud Solutions Lead
4 weeks ago
Melbourne, Victoria, Australia Airwallex Full timeJoin to apply for the Fraud Solutions Lead role at AirwallexJoin to apply for the Fraud Solutions Lead role at AirwallexGet AI-powered advice on this job and more exclusive features.About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software,...
-
Melbourne, Victoria, Australia beBeeData Full time $90,000 - $130,000Job Title:We are seeking a skilled Data Analyst to join our team of experts in the field of fraud detection and prevention. As a Data Analyst, you will work with large datasets from various sources to identify patterns and trends that can help us optimize our solutions for enterprise customers.This role offers a unique opportunity to make a significant...
-
Senior Risk Analyst
10 hours ago
Melbourne, Victoria, Australia Binance Full timeSenior Risk Analyst (SQL), KYC Fraud PreventionOverviewWe are seeking a detail-oriented and proactive Risk Analyst (Anti-Fraud, KYC Fraud Prevention) to join our Risk Management team. In this role, you will be responsible for detecting and preventing fraudulent activities related to onboarding processes and existing user accounts, protecting the platform's...