Technical Support Engineer

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
Overview

Join to apply for the Customer Support Specialist role at REA Group.



Responsibilities
  • Develop deep knowledge and understanding of CampaignAgent's CRM and technology
  • Support our customers (agencies and vendors) to effectively resolve issues through phone and email
  • Help customers navigate a variety of tools within CampaignAgent's CRM
  • Collaborate with internal teams to identify any issues and escalate to the appropriate channels
  • Checking and processing customer applications in an accurate and timely manner including compliance requirements
  • Monitoring queues and interpreting reports to manage daily workload
  • Interpreting and administering regulatory compliance relating to our products
  • Ensuring that all customer data is accurately and responsibly stored on our CRM
  • Ad hoc administration duties to support the team


Who We're Looking For
  • Experience in a similar support role managing queues, inbound emails, calls and/or chat
  • Experience using Zendesk or other support software is desirable
  • Experience and an understanding of CRM platforms is ideal
  • Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
  • Resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
  • Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
  • A team player who takes initiative, who is comfortable working autonomously


The REA Experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.



Some Of Our Perks & Benefits Include
  • A hybrid and flexible approach to working
  • Flexible leave options including, birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
  • Hackdays so you can bring your big ideas to life


Our Commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.



Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn\'t right? You should join our Talent Neighbourhood



Seniority level
  • Entry level


Employment type
  • Full-time


Job function
  • Other


Industries
  • Technology, Information and Media
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