Business Analyst

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The technology division of this state government agency is responsible for delivering critical IT and communications services that support front line operations and internal functions. They manage complex, large-scale systems and infrastructure, driving innovation, digital transformation, and operational efficiency across the organisation to ensure responsive, secure, and reliable technology solutions.

1. Perform in-depth commercial analysis to inform strategic decision-making, assess financial performance, identify trends, and provide actionable insights for business growth.
2. Analyse and synthesise data to develop business cases supporting objectives and ICT needs, leveraging analytical skills to interpret complex data and offer strategic recommendations.
3. Design and implement data collection, reporting tools, and benchmarks, while leading the sharing of lessons learned, including capturing post-implementation reviews and suggestions for improvement.
4. Develop and execute strategies to optimize digital project spending, identifying cost trends and opportunities for savings and improved efficiency.
5. Gather and document user requirements through interviews, workshops, surveys, and workflow analysis, ensuring accuracy and completeness in documentation.
6. Lead the design and development of requirements and functional specifications using financial models and analysis tools, ensuring alignment with business needs.
7. Support the preparation of budgets and financial forecasts, ensuring they align with organizational goals and strategic objectives.
8. Cultivate relationships with stakeholders and key customers to track, analyze, and report project costs, presenting information clearly to non-technical stakeholders.
9. Conduct gap analyses of current and future financial processes, proactively addressing challenges with effective problem-solving.
10. Collaborate with architecture, procurement, hosting platforms, and finance teams to ensure transparency, accountability, and successful project outcomes, maintaining customer satisfaction and aligning with business objectives.

1. Experience working with clinicians or in a healthcare setting (distinct from health sciences roles like pharmacy or health insurance).
2. Strong presentation and report writing skills.
3. Ability to perform qualitative and quantitative analysis, with advanced data analysis not required for this role.
4. Proficient in benefits identification and analysis.
5. Experience in project/program evaluations, including developing key metrics, conducting pre- and post-measurements, and extracting insights for evaluation and recommendation reports.
6. Excellent stakeholder engagement abilities.
7. Exceptional verbal and written communication skills, with proven experience in engaging stakeholders and SMEs, and negotiating while building strong relationships with end users, key stakeholders, suppliers, and project teams.
8. Proven experience in leading workshops with both business and technical SMEs to elicit requirements that align with business needs.
9. Experience managing the full lifecycle of benefits management and realisation, including designing and developing plans for baseline, targets, post-implementation data collection, and reporting.
10. Demonstrated ability to analyze complex financial data, interpret benefits and financial reports, identify trends, and provide strategic recommendations to support business objectives and enhance financial performance.
11. Ability to clearly present complex financial data to non-technical stakeholders, facilitating decision-making and ensuring transparency across the organisation.
12. Strong problem-solving skills, with a proactive approach to identifying financial challenges, developing solutions, and mitigating risks to improve financial stability.
13. Minimum of 7 years' experience required. Business Analysis certifications such as IIBA or Certified Analytics Professional (CAP) are preferred.
14. Solid understanding of Benefits Management Frameworks, such as the NSW Benefits Management Framework.
15. Extensive experience as a business analyst in both agile and waterfall methodologies for large ICT programs and projects.
16. Experience in creating instructional and procedural documentation and delivering presentations.
17. Proven ability to manage time, prioritize tasks, and maintain strong organizational skills.

1. Professional Growth: The opportunity to work on large-scale ICT projects within the sector, enhancing skills in business analysis, benefits management, and financial performance analysis.
2. Exposure to Strategic Decision-Making: The role offers the chance to influence key strategic decisions by providing actionable insights, supporting business objectives, and shaping the direction of complex programs.
3. Skill Development: Working with diverse teams, including technical and business SMEs, helps develop leadership, stakeholder engagement, and problem-solving skills, which are valuable in advancing a career in business analysis.
4. Impactful Work: The role offers the chance to make a tangible impact by improving healthcare systems, driving cost efficiency, and contributing to enhanced service delivery for end-users.
5. Career Advancement: With exposure to both agile and waterfall methodologies, along with benefits management frameworks, this role provides a platform for candidates to advance their careers in business analysis and ICT.
6. Collaboration and Networking: The role involves close collaboration with key stakeholders across different functions, fostering a strong professional network and enhancing interpersonal and negotiation skills.
7. Work-Life Balance: The opportunity to work in an environment that values collaboration and efficiency, with a focus on results and outcomes, which can lead to a fulfilling work-life balance.
8. Competitive Compensation: With a minimum experience requirement of 7 years, candidates are likely to receive a competitive salary, benefits, and potential growth within the organisation.

Jak Crittenden

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