Senior Business Analyst SalesForce

1 week ago

City of Parramatta Council, Australia NSW Department of Communities and Justice Full time
Overview

Senior Business Analyst – Salesforce, Aboriginal Housing Office (AHO) – part of the NSW Department of Communities and Justice (DCJ). The DPU manages AHO's internal and external Salesforce platform, Ngamuru, supporting property and tenancy management, contracts, compliance and additional functions. This full-time position is a temporary opportunity until 30 June 2028 (35 hours per week).

Base pay range

A$129,000.00/yr - A$142,000.00/yr

What you'll do

You will drive improvements to AHO's Salesforce platform (Ngamuru), ensuring business systems, processes and workflows align with strategic priorities. You'll work across multiple digital work streams, engage with stakeholders to develop business requirements, identify issues, and provide evidence-based advice with practical solutions. Key responsibilities include:

  • Engaging with stakeholders to analyse and improve business processes and workflows.
  • Developing business requirements and supporting best practice in Salesforce systems design.
  • Providing proactive, evidence-based advice and reporting to drive efficiency and effectiveness.
  • Supporting cross-division collaboration with internal teams and external partners.
  • Monitoring and advising on Salesforce product development and future directions.
What we're looking for
  • Proven experience as a Business Analyst, ideally with Salesforce systems.
  • Strong analytical, research and problem-solving skills with the ability to identify opportunities for improvement.
  • Excellent stakeholder engagement and communication skills.
  • Ability to work across diverse work streams and manage competing priorities in a changing environment.
  • Proven experience working within the social housing sector, with a strong understanding of delivering services to tenants and maintaining housing stock.
What we offer
  • A challenging and rewarding career
  • Flexible, autonomous work environment
  • Competitive pay and conditions
  • Training and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs
Role details

Senior Business Analyst – Salesforce at AHO; role location in NSW; salary range as listed above. We encourage applicants who share our commitment to inclusion, collaboration, adaptability, courage and integrity. You do not need to meet every desired requirement to be considered.

Application information

Apply by attaching a cover letter (maximum 2 pages) outlining how you meet the role requirements and an up-to-date résumé (maximum 5 pages). Applications close Wednesday 24 September at 11:59pm AEST. For more information about the role or working for DCJ, contact Mark Hoogsteyns at mark.hoogsteyns@aho.nsw.gov.au or Stephanie Hughes at stephanie.hughes@dcj.nsw.gov.au. If you require recruitment process adjustments, please call 02 8688 0027 or email the addresses above.

Diversity and inclusion

Inclusion and diversity lie at the heart of how we recruit. We hire people with a wide variety of skills, experiences and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, LGBTIQ+ communities, culturally and linguistically diverse individuals, carers and other diversity groups. For more, visit the DCJ website's Inclusion and Diversity pages.

Other information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. Relevant information about applying for DCJ jobs is available on the DCJ website.


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