Systems Engineer

We are currently on the hunt for an experienced Systems Engineer with background working for an IT Systems Integrator or Managed Service Provider.

Working from our Newcastle office, full-time (38 hours) Monday to Friday, the role will be responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.

With our front-line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.

• Provide remote and onsite IT support
• Diagnose and resolve hardware/network issues
• Maintain system performance, reliability, and security
• Collaborate with clients on technical needs
• Recommend technologies and assist in selection
• Create design and technical documentation
• Support junior staff and escalate issues
• Monitor logs and respond to incidents
• Liaise with vendors as needed
• Improve and automate procedures
• Expand technical skills through training
• Log activities accurately
• Participate in on-call support
• Perform other related tasks

• This is a customer facing role with excellent presentation and communication skills; highly technical with a strong sense of autonomy. Strong time management and organisational skills are heavily favoured.
• Windows Server – 20XX – setup, administration, support and maintenance
• Exchange Server 2013/16/19 setup, support and administration
• Office 365 – migrations, including hybrid configurations between Exchange and Office 365
• Remote Desktop/Terminal Server/Citrix setup, support and administration
• Veeam, StorageCraft, Backup Exec setup, support and administration
• Basic network troubleshooting – familiarity with basic network protocols; Cisco router experience is highly regarded
• Basic telephone system support – experience highly regarded
• Experience with remote support tools – TeamViewer, Remote Desktop Manager, etc.
• VMware

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers
• Cost price on products from our suppliers
• Lunches and snacks
• Bonuses and incentives for upskilling
• Referral bonus

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We believe that investing in our employees is the key to professional growth and setting the standard for excellence. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity to join New Era Technology's growing team of highly skilled and industry-certified professionals.

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions. View our Privacy Policy here.

Salary match
• Number of applicants
• Skills match

New Era Technology works with customers in Australia and across the world as a trusted technology adviser. Often a single project leads to a long-lasting partnership where we have the continued privilege of helping our customers deliver valuable technology solutions that improve efficiencies and experiences for their employees and customers.

Our global team of engineers, designers, and technology experts help break down the barriers that impede productive and secure work through purpose-built solutions including Collaboration & UC, Data Networking, Security, Cloud, Managed, and Professional services.

With more than 45 offices and 2000 employees worldwide, New Era is committed to delivering software solutions that connect people, places and information in a rapidly changing digital world.

Newcastle, Newcastle, Maitland & Hunter NSW