Sales Centre Agent

2 days ago

Sydney, New South Wales, Australia Buscojobs Full time

Job Description

  • Have you previously worked in a Call Centre, (Inbound or Outbound), Reservations or Sales in the Travel & Tourism Industry?
  • Do you have a passion for travel and in delivering a superior customer experience?
  • Are you a vibrant character, whose personality and smile, will shine through to each potential guest?

What you will do :

Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway.

We have multiple casual positions available offering approximately 25+ hours a week, commencing from the start of October Additional hours will be required during peak seasons and to cover staff on leave.

This is a hybrid role

You'll be rostered 2 days per week at our Sales Centre office in GosfordThe remaining days can be worked from home

Training

Your initial 2-week training will be full-time hours, held Monday to Friday at the Gosford office.

Roster & Availability

We operate a 7-day roster, with shifts scheduled between 8 : 00am and 6 : 00pm.Our office only closes on Christmas Day, so availability over weekends, public holidays, school holidays, and the Christmas / New Year period is essential.

What you will bring :

Demonstrated sales and exceptional customer service skillsAbility to multitask effectively by maintaining a positive and professional call experience while navigating computer systems and capturing accurate informationStrong computer and typing skills, proficiency in MS Office and confident in systems navigationAbility to thrive in a fast-paced, high volume call centre environmentA motivated and driven individual with a strong customer focusExcellent communication skills - you love a chat and bring 100% positive energy to every callReservations experience utilising property management and booking systems will be favourablePrevious experience with Newbook will be advantageous.Previous experience working with KPIs (key performance indicators) will be advantageous.Previous experience in a Call Centre environment is highly desirable.

We do the training, you bring the personality We will ensure you have the equipment, training and support that you require to guarantee success. You will need a good home office setup with access to NBN or good internet connection.

What's in it for you?

#J-18808-Ljbffr

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