Front Desk

4 weeks ago

Townsville, Queensland, Australia PADI Full time
Overview

Front Desk & Retail Dive Professional (Divemaster or Instructor)

Queensland, Australia, 39 Plume Street, South Townsville Queensland 4810, Australia | View on Map

Post Date: July 21, 2025

Job Description

Join the Adrenalin Snorkel and Dive Team

Position: Front Desk & Retail Dive Professional (Divemaster or Instructor)
Location: Townsville, North Queensland – Gateway to the Great Barrier Reef, the iconic SS Yongala Wreck, and the Museum of Underwater Art (MOUA)

Are you a qualified Divemaster or Instructor with a flair for customer service? Do you enjoy balancing dive operations with front-of-house service in a busy, fun, and rewarding environment?

We're looking for a motivated, customer-focused dive professional to join our team in a dual-role position — where you'll spend your time both behind the scenes and in the water, helping to create unforgettable experiences for our guests.

Responsibilities
  • Welcoming customers and delivering top-notch service at our retail office
  • Handling phone and email enquiries with professionalism and warmth
  • Managing bookings for snorkel and dive tours (online, phone & in-person)
  • Supporting day-to-day retail sales, including product advice and stock upkeep
  • Assisting on trips as a Divemaster or Instructor (based on qualifications and trip needs)
  • General administration and office tasks to keep things running smoothly
Qualifications
  • Certified PADI Divemaster or Instructor (SSI DM also considered)
  • Excellent communication and organisational skills
  • A calm, flexible multitasker with a proactive attitude
  • A team player who thrives in a busy, customer-facing environment
  • Previous experience in tourism, retail or bookings is highly desirable
Benefits
  • Be part of a friendly and passionate crew that lives and breathes the ocean
  • Work in one of Australia's best diving regions
  • Gain hands-on experience in both dive operations and front-of-house coordination
  • Room to grow – we support professional development
Ready to Apply?

Send your CV and cover letter to Nadine at operations@adrenalindive.com.au.

We're looking to fill this position soon, so don't wait to reach out

Note: If you're not an Australian or New Zealand citizen, you must have a valid Australian work visa. Preference will be given to candidates already in Australia with ongoing work rights.


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