District Support Officer

• Job Function: Administration / Secretarial
• Work Type: Fixed term - part time

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers, CFA strives to be an organisation of choice for volunteers and employees. We embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role:

We are seeking an experienced Administrator on a part time, fixed term basis, to join our small and tight-knit team in Ararat. The working days will be Mondays, Tuesdays, and Thursdays with an option for flexible working hours. As a key team member in the district, you will play a pivotal role in supporting our district office and volunteer members whilst providing guidance to staff, ensuring resources are allocated appropriately.

Your main duties will include:

• Efficient office management: Ensure the District/Regional office operates effectively, prioritising tasks and issues on behalf of management and staff.
• Customer service: Serve as the first point of contact for internal and external clients, handling interactions with diplomacy, confidentiality, and professionalism.
• Document management and preparation: Oversee the preparation, retention, and accessibility of reports and documents using the appropriate record management systems. Draft correspondence, presentations, briefing notes, and reports often involving research and data interpretation.
• Relationship building: Cultivate strong networks and cooperative relationships with internal and external stakeholders, ensuring timely and professional resolution of issues.
• Coordination: Manage district-related financial transactions and associated record keeping.

About You:

• Strong organisational and time management skills
• Exceptional communication and interpersonal abilities
• A high level of professionalism and discretion
• Proficiency in MS Office and record management systems (Experience working with InfoHub, SharePoint, SAP, MYOB or other business accounting systems will be highly regarded)
• Proven ability to manage competing priorities in a fast-paced environment
• Experience coordinating meetings, travel arrangements, and managing diaries
• A proactive and resourceful approach to problem solving

Please note, some after-hours work will be required at times.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes, and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check, and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities, and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 31 March 2025

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation, and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact