Senior People

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Are you a strategic HR pro who thrives on building inclusive cultures and championing wellbeing? Do you want to work in a purpose-driven environment where your ideas are valued and your impact is real? Keep reading, these newly created roles might just be your next career move.

As a Senior People & Capability Partner, you'll be a trusted advisor to leaders across TIO, helping shape everything from talent acquisition and performance development to wellbeing, diversity, and workplace relations. You'll lead initiatives that prioritise psychological safety, employee care, and inclusive growth, ensuring our people practices are not just compliant, but compassionate, future-ready, and wellbeing-centred.

What You Will Be Doing

• Partnering with leaders to deliver smart,people-first and wellbeing-focusedsolutions
• Leading initiatives indiversity, inclusion, wellbeing, and capability development
• Supporting performance development and workplace investigations with empathy, fairness, and psychological safety
• Driving talent acquisition and total rewards strategies that reflect our commitment to wellbeing and equity
• Contributing to industrial relationships with a collaborative and respectful approach
• Designing and optimising employee lifecycle processes and SAAS systems with wellbeing, capability development, and feedback touchpoints
• Delivering strategic reporting to inform executive decision-making

What You Bring

• HR qualifications and deep generalist experience across the employee lifecycle
• Strong knowledge of Australian employment legislation
• Experience with SAAS platforms and hybrid work environments
• Confidence in coaching, influencing, and communicating with clarity and care
• A knack for navigating ambiguity and building trust
• A passion for creating workplaces where people feel safe, supported, and empowered
• Unwavering focus on continuous improvement and service delivery to stakeholders.

Bonus points for Mercer CED certification, enterprise bargaining experience, or process mapping experience.

Why The TIO?

We're a not-for-profit with a big heart and a clear purpose, delivering fair, independent, and accessible dispute resolution services. Our culture is inclusive, flexible and we're serious about supporting our people to thrive.

We offer:

• Flexible work arrangements that support work-life balance
• Wellbeing initiatives, capability development, and resources to help you flourish
• A culture that values psychological safety, empathy, fairness, and respect
• Opportunities to lead meaningful change in how we care for our people

Diversity & Inclusion

We celebrate diversity and encourage everyone to bring their authentic selves to work. Whoever you are, however you identify, you're welcome here. We're committed to creating a workplace where everyone feels respected, supported, and empowered.

Ready to lead with purpose and make a real impact?

Apply nowand help us shape the future of work at the TIO. A copy of the position description will be available to the shortlisted candidates.

Salary match Number of applicants Skills match

Telecommunications & Internet Service Providers

The TIO is a fast, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.

We are able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.

Source: this is an extract from the company's own website

The TIO is a fast, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.

We are able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.

Source: this is an extract from the company's own website

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