Switchboard Operator

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As a hospital switchboard operator you are required to have excellent customer service skills and will be responsible for accurate and efficient response to all calls made to and from Hornsby Hospital switchboard and emergency calls.

Employment Type: Casual

Position Classification: Telephonist Level 2

Remuneration: $33.05 - $34.39 per hour

Hours Per Week: 99

Requisition ID: REQ595002

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There's a real sense of belonging here because we value and respect our patients, employees, and teams' voices. You'll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities' lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Hornsby Hospital

What You'll Be Doing

Operating hospital switchboard; and hospital Paging systems

Answering incoming and outgoing calls

Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances

Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups

Performing routine clerical duties as required by the Manager

Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates Will Need To Meet The Following Criteria

• Previous experience in a reception or other high-volume call environment
• Exceptional communication and customer service skills
• Demonstrated ability to work autonomously and within a team
• Flexibility to work a variety of shifts 24/7 roster. Includes early/ late and overnight shifts and weekends.
  
  

Need more information?

• Click here for the Position Description
• Find out more about applying for this position
  
  

For role related queries or questions contact Briony Calvi on Briony.Calvi@health.nsw.gov.au

The team enriching health in millions of ways every day.

Applications Close: 12 August 2025Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative
• IndustriesHospitals and Health Care

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