Executive Director Consumer Affairs

Overview

• Lead consumer protection reform in one of NSW's most visible regulatory arms
• Senior Executive Band 2 opportunity based in Sydney, NSW (flexible working arrangements available)
• Salary Package starting at $324,000 per annum including superannuation

The Opportunity

Are you passionate about protecting consumer rights and driving public trust? NSW Fair Trading is seeking a dynamic and experienced executive to lead the uplift of its consumer protection function. As our new Executive Director, Consumer Affairs, you'll bring energy, vision, and decisive leadership to a newly restructured space. Reporting directly to the NSW Fair Trading Commissioner, you'll help shape the future of consumer regulation in NSW—building high-performing teams, driving strategic projects, and ensuring NSW leads the nation in safeguarding consumers. From tackling scams and fraudulent traders to improving product safety (like lithium-ion batteries in e-bikes), your work will directly impact the lives of millions.

Key Focus Areas

• Strategic Reform: Establish and uplift the consumer protection branch with a clear mandate for excellence
• Public Advocacy: Represent Fair Trading in media and forums, building its public profile and trust
• Team & Culture Building: Shape a newly structured division, fostering a culture of integrity and impact
• Regulatory Leadership: Take strong, decisive action against non-compliant traders and drive enforcement
• Collaborative Engagement: Work closely with the ACCC and other regulators to set national benchmarks

The Leader We're Seeking

You're a seasoned executive with a strong background in consumer protection, regulation, or advocacy. You bring gravitas, warmth, and clarity to complex issues—and you're ready to lead from the front.

Your strengths

• Deep expertise in consumer protection and regulatory frameworks
• Strong communicator with media and public-facing experience
• Proven leadership in building teams and driving cultural change
• Ability to navigate complex stakeholder environments across government, industry, and community
• A collaborative, emotionally intelligent approach with a commitment to public service values

Ready to Champion Consumer Rights?

If you're energised by the opportunity to lead transformative change in consumer protection, we want to hear from you.

To Apply

Submit a combined document containing your CV and cover letter. In your cover letter, outline how your leadership experience and regulatory expertise align with our vision for consumer protection in NSW.

Closing Date

Tuesday 7 October 2025 at 9:59AM

Click Here to access the Role Description. For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Caitlin Birrell or the recruitment team.

For more information, please visit

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