Customer After Sales Support Officer

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Permanent, part-time opportunity (either working 3 days per week or spreading the hours across 5 days)

Located at our Kooyong office

Base Salary = $69,249 pro rata + Superannuation with Salary Packaging up to $15.9k

About Us

Join an organisation committed to making a positive difference in the lives of others.

As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.

We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.

As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.

About the Opportunity

As our Customer After Sales Support Officer, you will handle inventory after-sales support, warranty and change of mind returns, Great2GO supplier program customer service, and supporting New Zealand e-shop customer service escalations. In this role, you will also:

  • Handle post-sales customer inquiries and provide timely and courteous responses
  • Facilitate the warranty claim process, ensuring adherence to warranty policies and procedures
  • Assist customers with product inquiries, order status updates, and delivery details

View the Position Description for this role.

About You

As part of the Vision Store team, you should have proven experience in a customer service or support role, preferably within a supply chain or retail environment. Proven experience in a customer service or support role, preferably within a supply chain or retail environment, is encouraged. You will also have:

  • Organised and detail-oriented, with the capacity to manage multiple tasks and prioritize effectively
  • Familiarity with inventory management systems and customer support platforms
  • Empathetic and patient, with a genuine commitment to providing exceptional customer service
Benefits of Working at Vision Australia
  • Flexible working hours available to suit your needs
  • Annual salary review to ensure your pay is in line with market rates
  • Easy-to-access location
  • Professional development opportunities and micro-learning sessions available for all staff
Contact

If you have any questions about the role, please contact the hiring manager, Susie Nelson.

To Apply

If this sounds like a great fit for you, then please complete our online application.

Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.

For more information about working at Vision Australia, please visit our Careers page.

We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.

Apply Now

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