Health Unit Coordinator

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.

Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.

If you are interested in pursuing a career with an award-winning hospital, welcome home.

Reporting to the Unit Manager, the Health Unit Coordinator (HUC) performs secretarial and receptionist duties associated with the patient care unit while serving as a focal communication source at the nursing station. The HUC maintains patient records, transcribes physician orders, assists in coordination of patient location, and maintains order at the nursing station.

• Acts as receptionist by greeting staff, ancillary services, physicians, and the public and offers assistance as appropriate.
• Answers telephone and patient intercom promptly and courteously, conveying messages accurately and appropriately in a timely manner.
• Transcribes physician orders in a timely manner, assuring accuracy and compliance with current policies and procedures.
• Maintains charts with adequate forms; verifying all are labeled correctly and contain correct patient information prior to placing in the chart.
• Orders supplies/forms based on unit needs in a cost-effective manner.
• Facilitates admissions, transfers, and discharges according to charge nurse, physician, and discharge planner instructions.
• Handles patient medical information with emphasis on patient rights, confidentiality, and HIPAA compliance.
• Maintains cleanliness and order at the nursing station.
• Facilitates maintenance of equipment by completing maintenance requests.
• Demonstrates Service Excellence Initiatives by presenting a positive first impression; anticipates customer needs, and is actively involved in the role of Team Player.
• Complies with Employee Health requirements for employment.
• Follows universal precautions.
• Works in a manner that promotes safety, adhering to dress code policy.
• Knows role in emergency situations and reports unsafe practices to management.

• Adheres to organization-wide and other applicable policies and procedures.
• Day-to-day performance complies with the hospital's Service Excellence Behavioral Expectations.
• Performs within the prescribed limits of the hospital's Ethics, Compliance, and Confidentiality Program guidelines.
• Performs within professional Scope of Practice at all times.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted "Best of the Best" hospital in Victoria for 13 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program, including a nationally accredited Chest Pain Center and being a Primary Stroke Center. Citizens also offers a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center, and daVinci robotics minimally invasive surgery options. Additional services include a home health agency and a long history of providing continuing education for healthcare providers and the community.

Citizens Medical Center seeks employees who actively demonstrate service excellence by exemplifying our iCare values. If you display respect and enthusiasm for patients, visitors, and coworkers while upholding our commitment to outstanding outcomes, service excellence, and fiscal responsibility, you may be a great fit for our team

BENEFIT OFFERINGS

Health:

• STD, LTD Disability
• Supplemental Life, AD&D
• Flexible Spending (FSA)
• Employer paid life insurance and short-term disability

Retirement/Investment:

• 457(b) Deferred Compensation
• Paid Time Off
• Sick leave, Bereavement leave, Jury Duty/Witness Service
• Tuition Reimbursement
• Hospital-paid & administered annual immunizations

Citizens Medical Center's Mission is "to provide quality medical services at a reasonable cost to the citizens of the region."

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