Network Controller

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Overview

We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

Love problem solving and puzzles? Good with decision making and applying process and policy? Keen for a role where no two days are the same and you are always learning something new?

We need resilient, driven, reliable, independent and passionate people to join the Virgin Australia Network Control team. It's a challenging role with a lot of responsibilities in a fast-paced operational environment. Network Controllers keep all the cogs turning to ensure we maintain and deliver a safe and on time flight schedule by working hand in hand with multiple teams in the Integrated Operations Centre and frontline operational teams across the network.

Responsibilities

• Co-ordinate all requirements to facilitate safe and efficient RPT and Charter flight schedule operations.
• Effectively and professionally communicate and engage with stakeholders at all levels, including executive and senior leadership teams.
• Make strategic, well planned and fact-based decisions under pressure.
• Execute adequate and appropriate response to OTP threats.
• Operate various operations and communication specific systems and associated processes.
• Coordinate responses to medical/ other emergencies, operational issues, schedule disruptions and disruption recovery.
• Ensure the best commercial and operational results are achieved with a critical focus on safety and ultimate customer experience outcomes.

Please note: This is a 12-month maximum term contract

What you need to be successful

• Be a self-starter.
• Understanding of centralised control systems.
• Demonstrated understanding of airline operations or similar operations control experience.
• Ability to work under pressure in an ever-changing environment.
• Comfortable and confident in a collaborative, fast paced team environment.
• Strong social skills encompassing the ability to manage relationships, communicate effectively, and inspire and influence others.
• Exceptional communication, problem solving and organisational skills.
• Meticulous attention to detail.
• Can work a 24/7 rotating shift roster (including early starts, late finishes, weekends, and public holidays)
• Legally able to live and work in Australia.

What you'll get from us

Our people make Virgin Australia what it is. They're the legends at Virgin HQ, the warm welcome at check in, the bright sparks who light up our aircraft cabins, and the cheeky grinning faces having a ball on the tarmac. In other words, the living embodiment of Virgin's fun laid back, authentic spirit.

That's why we're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Generous annual leave allowance
• Opportunities for career progression
• Robust training
• Recognition program Virgin Flair program with ability to earn velocity points
• Family friendly polices

We are also committed to being a partner in your success. Whilst we are looking for independent learners and knowledge seekers, we will ensure you are delivered a robust training program, both in classroom and online to ensure you have the best start to your new career.

Equality rules

We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Airlines and Aviation

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