Lead Administration Officer

Overview

Lead Administration Officer Emergency Centre | The Wesley Hospital – Permanent Part Time

Location: Auchenflower, just 5 mins from Toowong Shopping Village and 10 mins from Brisbane City

Remuneration: $37.71 p/hr + 12% Super + Not for Profit Salary Packaging (save tax and increase your take home pay)

Employment Term: Permanent Part Time

Applications Close: 22 September 2025

Note: This role is part of The Wesley Hospital team within UnitingCare Queensland.

What makes a difference

We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

Your part in The Wesley Hospital team

As the Lead Administration Officer, you'll play a vital role in supporting the team in our Emergency Centre department, providing tailored administrative support and exceptional customer service. You'll facilitate service delivery and administrative support to Medical Officers, Nursing, Allied Health staff and Patients. A key focus is to implement and maintain processes that enable timely and accurate patient admission to the Emergency Departments. This role involves overseeing day-to-day operations and ensuring administrative procedures are followed efficiently. This role is also responsible for the quality of preadmission and admission for patients admitted from the Emergency Centre to the hospital, including Insured, Self-Funded, WorkCover, Third Party and Maternity patients.

This position is rostered on a permanent fortnightly basis, with consistent shifts repeating each cycle. The Emergency Department operates 24/7, so the roster includes mornings, evenings, nights, weekends and public holidays. Rosters consider staff availability and preferences, prioritising work-life balance. Contracted hours may range from 38 to 54 hours per fortnight, depending on requirements. Flexibility to assist with leave coverage is highly regarded.

Responsibilities

• Provide administrative support to the Emergency Centre and allied departments
• Coordinate scheduling and appointments for the medical team
• Ensure timely and accurate patient admissions and preadmission processes
• Maintain high standards of customer service and communication with patients, families and staff
• Oversee day-to-day administrative operations and adherence to procedures
• Support with documentation and records for admitted patients (Insured, Self-Funded, WorkCover, Third Party, Maternity)

Qualifications & Experience

• Emergency Centre administration experience highly desirable
• Experience in a medical setting or hospital environment
• Previous experience in scheduling
• Experience with SAP is desirable
• Excellent interpersonal and written/verbal communication skills
• Strong time-management and ability to prioritise workload
• High attention to detail and accuracy
• Ability to work collaboratively as part of a team
• Willingness to obtain required vaccinations in line with infection control requirements

What makes a difference for you

• NFP Salary Packaging: Save tax and increase take-home pay (up to $15,900 for living expenses and $2,650 for meal entertainment per annum)
• Flexible work arrangements for work-life balance
• Employee discounts, recognition and rewards platform
• 12 weeks paid parental leave and 2 weeks paid partner leave after 6 months service, in addition to government scheme
• Diversity and inclusive leave options (paid and unpaid) for cultural events
• Career development opportunities
• A positive, inclusive team with strong values

We'd love you to be part of our UnitingCare family

By joining our Hospitals, you'll be welcomed as part of the UnitingCare family. We are a not-for-profit with a long history and a commitment to compassionate care.

Ethical & Safety Commitments

• Child Safe, Child Friendly: we provide safe services for children, address child abuse and neglect appropriately
• Diversity & Inclusion: equal opportunities for all, reconciliation with First Nations peoples encouraged
• Safe workplace: commitment to safety for children, young people and the elderly

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