APS5 Case Management Support

4 weeks ago

Canberra, ACT, Australia Talent Full time

APS5 Case Management Support Officer | Location: Deakin - ACT | Contract Duration: 12 Months

About the Client

Our client has focused on delivering exceptional service and support to individuals with disabilities. This organisation is dedicated to empowering clients and ensuring they receive the necessary guidance and assistance throughout their journey.

About the Role

In the APS5 Case Management Support position, you will play an integral role in managing a high caseload of clients, demonstrating your exceptional organisational and analytical skills. Your empathetic approach will allow you to handle sensitive information effectively while providing essential support to individuals navigating complex systems.

Key Responsibilities
  • Manage and maintain a caseload efficiently, ensuring adherence to deadlines and prioritisation of tasks based on risk and client needs.
  • Provide guidance and support to clients, helping them navigate the complexities of the NDIS and other related services.
  • Collaborate with team members to share information and enhance client outcomes.
  • Process and analyse data, maintaining detailed records to ensure transparency and accuracy.
  • Address sensitive topics with care and professionalism, navigating challenging discussions with clients.
Skills and Experience
  • Strong resilience and adaptability in a dynamic environment.
  • Excellent organisational skills with a meticulous attention to detail.
  • High analytical skills and proficiency in Microsoft Word and Excel.
  • Ability to work both autonomously and collaboratively within a team.
  • Effective problem-solving capabilities and critical thinking.
Qualifications
  • Relevant experience in case management or support roles within the disability services sector.
  • A background in social sciences, law, or public administration is preferred.
  • Familiarity with the Administrative Review Tribunal (ART) or experience in a dispute resolution environment is a plus.
Eligibility
  • Must be an Australian citizen to be eligible to apply for this role

To take your career to the next level and make a meaningful impact, please prepare your application and ensure all documents comply with the specified naming conventions. Submit your application before 12 PM AEST on Wednesday, 17 September 2025. If you apply after the closing date, we will consider your application for other similar upcoming opportunities.

Don't miss this opportunity to become part of a passionate team dedicated to enhancing lives. Click to apply today

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