Retail Property Operations Analyst

Overview

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity.

Role purpose

Operations and Centre Management Teams. The role is critical in driving data integrity, contract performance, operational efficiency, and process improvement across the portfolio. The Operations Analyst will provide actionable data insights, benchmarking, and scenario modelling across key operational categories including Cleaning, Security, and Waste Management. This role will proactively support operational teams by delivering clear, relevant, and timely insights that optimise service delivery, drive cost efficiencies, and enhance customer and team outcomes. The Operations Analyst will enable smarter decision-making by transforming complex, multi-source data into practical, scalable solutions that improve portfolio-wide operational performance.

Key Accountabilities

• Provide high-quality operational data analysis and reporting to support performance tracking across cleaning, security, waste, and other key facilities management categories.
• Partner with VX Data & Analytics to Lead the delivery of centre-level and portfolio-wide dashboards and reporting tools that enable Centres to make proactive, data-driven decisions.
• Partner with Centre Teams and Procurement to build financial models and forecasting tools to support budget planning, contract performance tracking, and supplier comparisons.
• Support the identification and reporting of operational efficiencies, optimisation opportunities, and value-creation initiatives.
• Assist in building business cases for process improvement and efficiency gains across key soft service categories.
• Provide data analysis and insights that inform and influence decisions in areas such as:
• Waste Management: Service reporting, waste volume tracking, collection frequency optimisation, cost modelling, and diversion rate improvements.
• Cleaning and Security: Workforce optimisation, labour benchmarking, resource planning, customer experience feedback, and performance analysis.
• Collaborate with Procurement, Commercial, and Sustainability teams to align operational data with contracted KPIs, rebate mechanisms, and ESG outcomes.
• Support the implementation and data integration of new operational systems, helping teams drive performance from improved data sets.
• Assist Centre Teams with operational queries related to contract data, supplier performance, and budget impacts.
• Prepare clear, actionable presentations and insights for senior leadership, proactively identifying trends, risks, and opportunities.
• Provide training and ongoing support to Centre Teams in using data reports and dashboards (internal and external), effectively.
• Continuously support process improvement initiatives, working across teams including Operations, Procurement, and Sustainability.

Key Role Relationships

• National Operations
• Centre Teams
• Finance
• Procurement
• Sustainability

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

• Minimum 5 years\' experience in data analytics, preferably within the property industry, with proven ability to manage large portfolios and multi-site datasets.
• Tertiary qualifications in Business, Data Analysis, Facilities Management, or a related field.
• Proven experience in data analysis or reporting within an operational, property, retail, or facilities management environment.
• Advanced Excel and analytical skills; proficiency using reporting tools such as Tableau, or other data visualisation and reporting tools.

CRITICAL KNOWLEDGE (what You Need To Know)

• Strong working knowledge of facilities management systems, supplier performance tracking, or operational cost management is advantageous.
• Excellent stakeholder management skills, with the ability to build strong relationships across Centre Teams, Regional Managers, Procurement, and National Leaders.
• Strong knowledge of operational priorities and challenges within a retail property or shopping centre environment.

CAPABILITIES (what You Can Do)

• Strong communication skills, with the ability to present insights and recommendations clearly and persuasively.
• Ability to balance data-driven decisions with the practicalities of operational delivery at the centre level.
• Ability to manage competing demands in a fast-paced environment while consistently delivering measurable results.

PERSONAL ATTRIBUTES (who You Are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect

• We listen to and acknowledge each other's views
• We have difficult conversations with care

Integrity

• We back our words with the right actions
• We do the right thing, no matter the situation

Customer Focus

• We nurture a genuine connection with our customers
• We consider customer needs when making decisions

Collaboration

• We invite the right people to the table
• We balance consensus with decisive actions

Excellence

• We always strive to improve
• We share our challenges and celebrate the wins

Why Vicinity? Benefits

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

Role

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

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