Client Coordinator

Join Prestige Inhome Care as a Client Coordinator

At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.

Are you ready to be the heartbeat of our care delivery? As a Client Coordinator, your mission is to ensure the most efficient and high-quality service for our extraordinary clients. You\'ll play a crucial role in:

• Supporting and delivering quality services for a portfolio of clients.
• Matching clients with the perfect care staff through timely and accurate rostering.
• Keeping everyone in the loop with schedules, from clients to care staff.
• Handling feedback and incidents with precision for continuous service improvement.
• Supporting care staff in maintaining a high level of commitment and alignment with Prestige's goals. Contributing to the development of policies, procedures, and processes.
• Managing relationships with broker partners.
• Ensuring compliance with organisational and industry standards.

If you possess the following skills, we want to hear from you:

• Experience in service delivery, coordination and scheduling.
• Excellent communication, interpersonal and negotiation skills.
• The ability to prioritise and meet deadlines.
• Computer literacy for rostering, word processing and database management.
• A proactive approach with a focus on continuous improvement.
• Problem-solving and conflict resolution skills.
• A commitment to delivering quality service that exceeds expectations.
• Relevant industry training (Cert III in Aged Care/HACC/Disability/Individual Support) is desirable.

We've been recognised as one of AFR BOSS Best Places to Work for the second year running. This back-to-back recognition reflects the supportive, empowering, and values-driven culture we've built and continue to build together.

At Prestige, we believe our people are our greatest strength. From our carers providing extraordinary support in clients\' homes across the East Coast of Australia, to our office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy.

This national recognition reinforces what we've always known: when our people feel valued, respected, and supported, they thrive. And when they thrive, so do our clients.

Here's what you can expect when you join the team:

• Work Flexibility: Hybrid working arrangements with up to 2 days per week from home and flexible hours as appropriate for your role.
• Work From Anywhere: Up to 4 weeks each year and the option to take extended unpaid leave (rest/travel/career break).
• Your Birthday Off: Take your birthday off each year.
• A Warm Welcome: Tailored onboarding with Personalised Induction Plans.
• Grow and Learn: Professional development with the Prestige Training Hub and 5 days of paid study leave. Include in regular programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat.
• Give Back: One paid Volunteer Day.
• Celebrate: Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.
• Support When You Need It: Access our Employee Assistance Program (EAP) for confidential counselling and support.

We are committed to respond to every applicant. If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au or call Jason on 1300 10 30 10.

We believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and the LGBTIQ+ community. If you need support to participate in our application process, please reach out by calling 1300 10 30 10 or email careers@prestigeinhomecare.com.au.

• Entry level

• Full-time

• Administrative
• Industries: Hospitals and Health Care