Customer Care Consultant

Customer Care Consultant - Western Sydney Lead at Regency Care, Assistive Technology Partners. This role focuses on enhancing the quality of life for individuals with disabilities while driving the Western Sydney expansion. You will work with clients and Occupational Therapists (OTs) to identify and implement assistive technology solutions and take ownership of building Regency Care's presence in Western Sydney.

We are seeking an independent, entrepreneurial candidate who thrives in a start-up culture and is excited to forge their own path in expanding our reach. Strong problem-solving skills and alignment with our values are essential.

• Western Sydney Market: Take ownership, with the management team, for growing Regency Care's presence in the Western Sydney region. Develop and execute market penetration strategies, identify opportunities, and build brand recognition in this growth area.
• OT Relationship Development & Outreach: Drive growth of Occupational Therapist relationships through proactive outreach, networking, and relationship building. Identify, engage, and cultivate partnerships with OTs across Western Sydney to expand the referral base.
• Business Development: Lead initiatives to identify new opportunities, partnerships, and revenue streams within the Western Sydney market. Drive growth through strategic planning and market analysis.
• Specialist Product Expertise: Develop deep knowledge of assistive technology products, with emphasis on seating solutions, mobility aids, and complex assistive devices. Serve as the go-to expert for specialised equipment needs.
• Client and OT Collaboration: Engage with OTs and clients to understand needs and challenges. Build empathetic relationships and ensure interactions reflect Listen Well.
• Client Engagement: Listen actively and respond to client needs, acknowledging unique situations and ensuring needs are addressed.
• Consultative Sales: Use a consultative approach to identify and solve problems with tailored solutions. Ensure details are thoroughly considered and addressed.
• Adaptability and Problem-Solving: Read the room and adapt based on feedback. Solve problems creatively while delivering a positive, reassuring experience aligned with Deliver Joy.
• Feedback and Improvement: Gather feedback to continually refine product offerings and sales strategies and pursue opportunities for growth.
• Independent & Entrepreneurial: Thrive in an autonomous environment, take initiative, and drive results with a start-up mindset.
• Go-Getter Mentality: Proactively pursue opportunities and overcome obstacles to establish presence in a new market.
• Selfless: Prioritise client and OT needs and align actions with Acknowledge Every Single One.
• Humble: Interact with humility and respect for clients and OTs.
• Hungry: Show drive to make a positive impact and solve problems efficiently.
• Smart: Use emotional intelligence and problem-solving to navigate complex situations and build trust.

• Proven sales experience, preferably in the assistive technology or healthcare sector, with a focus on working with Occupational Therapists
• Strong business development background with success in market expansion or territory development
• Specialist knowledge of seating solutions, mobility equipment, and complex assistive technology
• Strong problem-solving skills with creativity to address client challenges
• Exceptional communication and interpersonal skills with ability to build professional relationships
• Ability to work independently in a dynamic, start-up environment
• Self-motivated with entrepreneurial mindset and comfort with ambiguity
• Experience in outreach, networking, and relationship building within healthcare
• Compassionate with genuine desire to improve lives of individuals with disabilities
• Understanding of the assistive technology industry and healthcare landscape (highly advantageous)
• Experience in Western Sydney market or similar demographics (bonus)

At Regency Care, you'll join a team guided by strong values and a culture of collaboration, excellence, creativity, and problem-solving. We offer a supportive environment and the opportunity to build something meaningful in assistive technology while making a real impact.

This is your opportunity to join a growing company with a start-up culture where you can forge your own path, lead our expansion into Western Sydney, and drive significant business impact.

We value applicants who are ready to take ownership and contribute to transforming lives through assistive technology.