Customer Service Officer

3 weeks ago

Tamworth, New South Wales, Australia Country Care Group Full time

Add expected salary to your profile for insights.

Located in Mansfield in Qld, HealthSaver has been manufacturing, importing, and distributing innovative healthcare products and medical equipment in Australia for over twenty years, continuing their excellence in customer service as part of the wider Country Care Group.

The company is a well-respected leader in aged care and healthcare supplies, with extensive experience in the Aged Care products industry.

We pride ourselves on providing exceptional service to our clients—the lifeblood of our business.

We value our positive team environment where everyone helps each other by being flexible and supportive.

As a Customer Service Officer, your primary objective is to deliver excellent service to all customers and stakeholders you interact with.

Country Care Group is committed to an inclusive workforce and welcomes candidates from culturally diverse backgrounds, people with disabilities, and Aboriginal and Torres Strait Islander peoples.

A National Police check is required for this position.

The office is closed between Christmas Eve and New Year's Day.

Uniform shirts are provided.

Free parking is available on-site.

Primary Responsibilities

  • Assist with processing online, phone, and email orders, including sending order confirmations, warranty claims, credits, invoicing, and quotations using MYOB, managing stock adjustments/inventory.
  • Handle ETAs, non-conformance reports, goods return advice, and incorrect supply notifications.
  • Process credit card payments for quotes and sales.
  • Respond to email and phone inquiries.
  • Use various software programs.
  • Receipt and allocate stock.
  • Control workflow of orders to the warehouse.
  • Provide product knowledge advice to clients via phone and email.
  • Assist with data analysis using Excel and other tools.
  • Prepare and process purchase orders and related documents per company policies.
  • Assist in the warehouse with picking and packing orders for Australia Post pickup when required.
  • Occasionally serve walk-in customers.

Skills & Experience Required

  • Experience in a similar role is essential.
  • Must be a team player and capable of multi-tasking.
  • Experience with MYOB and Australia Post e-parcel is advantageous but not essential, as training will be provided.
  • Punctuality and flexibility are required.
  • Good attention to detail and numeracy skills.
  • Self-motivated with a positive attitude.
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Salary, number of applicants, skills match.

Your application will include the following questions:

  • Do you have customer service experience?
  • Which statement best describes your right to work in Australia?
  • What is your expected annual base salary?
  • Which Microsoft Office products are you experienced with?
  • Which accounting packages are you experienced with?
  • Do you have data entry experience?
  • Do you have a current Police Check (National Police Certificate)?
  • What is your Covid-19 vaccination status?

To help expedite investigations, include any relevant details if you report this ad as fraudulent, misleading, or discriminatory.

What can I earn as a Customer Service Representative?

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