Healthcare Customer Service Representative

3 days ago

Tamworth, New South Wales, Australia beBeeAdministration Full time $69,000 - $73,000
Job Title: Administration Officer

We are seeking a dedicated and professional individual to deliver high-quality frontline customer service to patients and clients attending our Medical and Surgical Outpatient Departments.

Key Responsibilities:
  • Ensure the smooth daily operation of clinics, manage waitlists and appointments, and maintain strict confidentiality.
  • Communicate regularly with department leaders to ensure efficient service delivery, uphold NSW Health policies and procedures, and contribute to the optimisation of funding models.

This role supports clinical teams by ensuring the smooth daily operation of clinics, managing waitlists and appointments, and maintaining strict confidentiality.

Requirements:
  • Demonstrated experience in a clinic setting including reception duties, phone enquiries, appointment scheduling and data entry.
  • Demonstrated effective customer service skills.
  • Excellent oral and written communication skills.
  • Demonstrated effective interpersonal skills.
  • Demonstrated knowledge of Medicare eligibility and billing practices.
  • Ability to work independently and within a multidisciplinary team.
  • Demonstrated ability to learn new processes.
  • Ability to be flexible and display initiative.
Benefits:
  • Opportunity for extra tax savings through Salary Packaging.
  • Novated Leasing.
  • Great education opportunities through Education Training Service which offers over 110 courses each year.
  • Access to our Employee Assistance Program (EAP) for staff and family members.
About Us:

We aim to provide world-class clinical facilities, services, and care to support communities within and outside of Sydney's western suburbs.

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