Customer Service Advisor

2 weeks ago

Tamworth, New South Wales, Australia Unicrimp Limited Full time

About the Role

We are seeking a Customer Service Advisor, working with the wider Customer Service Team, providing an excellent service and supporting the day to day running of the department.

Main Duties

• Answering Switchboard overflow.

• Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public.

• Dealing with all email enquiries.

• Processing internet orders using Sage and our in-house systems.

• Processing email orders using our in-house system.

• Filing all paperwork on to our archive system.

• Processing sample requests and internal picks.

• Preparing quotes.

• Providing information on part numbers etc. and some basic technical details.

• Liaising with other departments to arrange rework of bespoke stock.

• Setting up customers for online ordering.

• Promotions and mailshots for customers in designated areas.

• Overseeing 2-4 areas, specifically working with Area Sales Manager's for those areas and any requests they may have.

• Dealing with the carriers, chasing deliveries and obtaining PODs.

• Maintain customer database to keeping contact details updated.

• Overseeing forward orders, call offs and projects for your customers.

• Monitoring customer orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts.

Essential Skills and Experience

• Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time.

• Be able to deal with difficult customers always remaining calm and professional.

• Have the initiative to find a resolution to any problems that may arise.

• Work equally well in a team as well as being able manage your own workload and effectively manage your own time.

• Be accurate and efficient at all times.

• Have basic knowledge of Word, Outlook, Excel and Sage would be beneficial, however, full training will be provided.

  • Option to purchase up to 5 extra days annual leave
  • Health Cashback Plan
  • Pension Scheme
  • Life Assurance
  • Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
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