Service Advisor

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Description

We are looking for a talented

Description

We are looking for a talented Service Advisor to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.

This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.

In this role, you will make an impact in the following ways:

• Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
• Document customer inquiry information within appropriate Cummins systems
• Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
• Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
• Escalate complex issues providing documentation through process
• Understands new and existing Cummins processes, systems, practices, and delivers training to new hires
• Support improvement projects intended to improve customer experiences and organizational goals
• Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader
  
  

Responsibilities

To be successful in this role you will need the following:

• Industry experience
• Experience with warranty processing
• Mechanically minded with strong problem solving skills
• Excellent verbal and written communication skills
• The ability to work individually or as part of a team
• Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
• Ability to build strong customer relationships and delivering customer centric solutions
• Personal commitment to HSE and leading interdependent safety culture
  
  

Qualifications

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID

Relocation Package NoSeniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesManufacturing

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