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Service Advisor
2 weeks ago
Northeast
Isuzu UTE, part of the nationally recognised Northeast Auto Group, is a
dynamic, modern, and customer-focused dealership. With over a decade of success
in delivering quality vehicles and exceptional service, we're proud of our
upbeat team culture and commitment to continuous improvement.
About the
role
As a Service
Advisor, you'll be the key liaison between our customers and service department,
ensuring an exceptional experience from booking to vehicle collection. This
role is perfect for someone who thrives in a fast-paced environment, loves
solving problems, and is passionate about delivering exceptional customer
service every time.
Key
Responsibilities
- Maintaining
the customer bookings ensuring it is current and up to date - Customer
care – checking vehicles in and out, informing them about the progress of their
vehicle during a service or repair and assisting with queries and follow up - Assisting
the service team with all customer facing aspects of the department - Handle
high volumes of phone and email correspondence. - Complete
general administration tasks and support service operations.
About
you
We are
looking for an individual who is an excellent team player and provides first
class customer service every time. To
succeed in this role you will have:
- Customer
Service experience; ideally in a fast-paced retail environment. Automotive industry experience is desirable
but not essential; we will teach the right person. - Ability
to communicate the value of our service and repairs - Strong
computer literacy with the ability to learn specialised and tailored automotive
systems - Outstanding
communication and interpersonal skills with the ability to relate to people at
all levels - Excellent
time management skills with the ability to prioritise and meet strict
timelines - Current
Driver's License
About Us
Established
in 1978, the Northeast Auto Group is a national award-winning automotive retail
and service organisation employing 630 people in SA, VIC, QLD, NSW and NT.
Our group of
companies include Light and Heavy vehicle dealerships, Engineering and
Manufacturing division, Agricultural and Construction Equipment Solutions
partnering with renowned and reputable OEM brands across the nation.
We are a
high-performance business. Our success is built on hard work and skillfulness.
We employ the best, and we invest in our people to make sure their knowledge is
second-to-none. We go the extra mile, and we will always deliver.
Ready to
make the move?
Accelerate your career and apply now.
*Please note that as part of the recruitment process you may be requested to
undergo various pre-employment checks, such as a Right to Work in Australia
Check, National Criminal Police Check or a Pre-Employment Medical.
*Northeast
Auto Group is an Equal Opportunity Employer and welcomes applications from a
diverse range of backgrounds to apply for our positions. Northeast Auto Group
is committed to creating an inclusive work environment for all employees.
In order to maintain a safe work environment and comply with legal regulations
Northeast East Auto Group conducts random drug and alcohol testing as part of
its employment policies.
Respectfully, no agencies please.*
