Front Office

3 weeks ago


Canberra, ACT, Australia Forrest Hotel and Apartments located in the heart of Canberra 30 National Cirt Forrest 2603 Full time
Company Description

Located in a quiet street in Canberra's garden district, Forrest Hotel and Apartments is conveniently situated adjacent to Parliament House in the Parliamentary Business District. We offer a range of accommodation options, from Standard to Executive, catering for both business and leisure travelers. Our facilities include tranquil courtyards, undercover barbeque areas, Sherwoods Restaurant and Bar, and a well-equipped Conference Room with scenic park views. As a family-owned and operated property, we pride ourselves on providing outstanding service and all the comforts of home.

Role Description

This is an on-site role located in Canberra with a primary focus on front office and customer service duties. The Front Office/Customer Service position will involve managing receptionist duties, handling customer inquiries, providing outstanding customer service, maintaining phone etiquette, and scheduling appointments. The role will also include assisting with tourist information, local maps, and other customer needs.

Qualifications
  • Excellent Phone Etiquette and Appointment Scheduling skills
  • Strong Customer Service and Receptionist Duties experience
  • Effective Communication skills, both verbal and written
  • Ability to handle inquiries and provide tourist information
  • Previous experience in hospitality or hotel management is beneficial
  • Ability to work independently and as part of a team
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    3 weeks ago


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